Job Description

We are seeking an experienced, data-driven, and well-organized Call Center Manager to lead our solar sales canvassing team through cold calling. The ideal candidate will be skilled in managing multiple projects in a fast-paced environment and capable of overseeing a team of call center representatives. You will also support executive leadership in driving the organization’s growth.

This is an exciting opportunity to join an innovative and growing firm that delivers top-tier services tailored to meet the evolving needs of our customers in the solar industry.

Responsibilities:

Outbound Sales Leadership: Lead a call center team focused on outbound solar sales via cold calling to potential customers.
Data-Driven Leadership: Implement and maintain a data-driven approach to decision-making, leveraging analytics tools to assess performance, identify trends, and make strategic recommendations.
KPI Management: Develop, track, and manage Key Performance Indicators (KPIs) to ensure the team meets and exceeds performance goals, such as conversion rates, call volume, and customer acquisition. Optimize dialer queues to maximize efficiency.
Payroll & Incentive Management: Oversee payroll activities, spiff disbursements, and ensure timely and accurate reward systems are in place.
Team Leadership & Coaching: Provide leadership, conduct regular performance reviews, coach team members to achieve individual and team targets, and foster a positive and collaborative work environment.
Meetings & Communication: Organize and lead regular team meetings to ensure alignment on goals, strategies, and best practices.
Sales Material Development: Create and update sales materials to support ongoing sales campaigns, ensuring the team is equipped with up-to-date resources.
Quality Control & Dispatch: Maintain high standards of quality control by reviewing calls and sales performance. Oversee dispatch to ensure smooth operational flow.
Process Optimization: Continuously evaluate and improve call center processes for increased efficiency and better customer engagement.
Break Time & Scheduling Management: Manage break times and ensure that scheduling optimizes productivity while maintaining compliance with labor laws.
Hiring & Training: Lead recruitment efforts, onboard new hires, and provide ongoing training and support to ensure a high-performing sales team.
Performance Optimization: Collaborate with executive staff to implement best practices, optimize workflows, and enhance the overall performance of the call center.

Qualifications:

Proven experience as a Call Center Manager or in a similar role, preferably in an outbound sales environment.
Strong background in data analysis and interpretation, with a focus on KPI tracking and management.
Excellent leadership and communication skills with the ability to inspire and motivate a team.
Demonstrated ability to implement process improvements and optimize team performance.
Familiarity with call center software, dialer systems, and customer service technologies.
Experience in solar sales (preferred but not required).

Synergy Power Marketing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $75,000.00 - $105,000.00 per year

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