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Job CategoryCustomer Success Group
The Success Manager will act as a Trusted Advisor to our large customers, ultimately responsible for ensuring their success. You will align at the stakeholder level, building and maintaining strong relationships. In this role, you will be responsible for helping customers achieve business value and ROI from their investment with Salesforce. The end result is increased value, retention, customer satisfaction and ultimately expansion of the Salesforce footprint.
We are recruiting for Success Managers that will be working in travel and/or hospitality industries.
Ensure that customers derive maximum value from their investment in Salesforce, utilize all of their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure adoption and a successful renewal
Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
Partner with sales and the extended account team to support customers growth and to help them achieve their objectives
Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
Evangelize the capabilities of Salesforce.com across all of our Clouds
Develop an understanding of typical business challenges faced by customers and appropriately map Salesforce features and associated business benefits to address their needs
When appropriate, recommend additional Salesforce Cloud Services needed to drive success
Preferred Qualifications & Skills:
8+ years of work experience
BA/BS or equivalent
Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment
Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
Collaborative, persistent and self directed
Existing knowledge of Salesforce product and platform features, capabilities, and best use
Ability to quickly grasp and distinctly explain technological and business concepts
Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company’s core values
ADAPTABLE: Excels in high levels of uncertainty and change
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
For Colorado-based roles: Minimum annual salary of $104,600 You may also be entitled to receive bonus, restricted stock units, and benefits.
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