Senior Communications Manager

Salesforce
Hillsboro, OR
30+ days ago
Salesforce
Salesforce
salesforce.com

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Responsibilities

  • The Communications Manager/Senior Communications Manager, Critical Incident Center, is responsible for writing real-time executive-level communications for Salesforce executives at the CEO level. These communications provide updates to global executives about the status of new and ongoing critical technical incidents impacting our customers.

  • Secondary responsibilities include delivering diverse writing projects such as team and company communications, customer-facing communications, internal articles and newsletters, slide deck presentations, marketing materials, and supporting our team’s global colleagues with their communications needs.

  • The role requires thinking critically and dealing with ambiguity during fast-paced, ever-changing incident response situations. Be comfortable quickly switching from strategic communications projects to the urgency of incident response. Build effective relationships and partner with other teams across the organization. Be enthusiastic, curious, and enjoy learning.

  • This is a full-time position and will require working primarily in the AMER Pacific Time hours. Some weekend and holiday on-call work is also required.

Requirements

  • Excellent written and verbal communication skills.

  • 8+ years of experience in producing executive-level and technical communications.

  • Understanding of SAAS or similar technologies.

  • A mix of technical knowledge and aptitude, technical writing skills, and the ability to deliver communications and documentation in the format best suited for diverse audiences.

  • Prior experience with internal/employee communications and/or marketing communications.

  • Able to quickly learn new technologies and process/translate technical information into clear, user-friendly communications for internal audiences.

  • Excellent attention to detail and a commitment to quality is essential for this role.

  • Demonstrable editorial skills and ability to provide writing support and coaching to our global team members.

  • Ability to obtain information from multiple subject-matter experts who have many demands on their time during a critical incident.

  • Sharp sense of situational urgency and execution skills.

  • Comfortable working in a fast-paced environment, in sometimes high-pressure or stressful situations.

  • Dedicated to customer success.

  • Bachelor's degree in a technical or communications field OR relevant work experience.

Desired Skills

  • Experience in an incident management or crisis communications role.

  • Experience with Salesforce platforms. Trailhead Ranger status and Salesforce certifications are a plus.

  • High-level knowledge of cloud computing, networks, servers, storage systems, and other data center hardware.

  • Experience creating customer-facing communications.

  • Strong formatting, layout, and visual design skills.

  • Project/program and change management skills.

  • Experience creating professional corporate slide decks and adhering to corporate brand guidelines.

  • Experience in working as part of a collaborative high performing global team.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

 
Vancouver, BC
Uvaro

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

 
Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

6 hours ago
Tamil Nadu Chennai