Senior Communications Manager

Hillsboro, OR
30+ days ago

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details


  • The Communications Manager/Senior Communications Manager, Critical Incident Center, is responsible for writing real-time executive-level communications for Salesforce executives at the CEO level. These communications provide updates to global executives about the status of new and ongoing critical technical incidents impacting our customers.

  • Secondary responsibilities include delivering diverse writing projects such as team and company communications, customer-facing communications, internal articles and newsletters, slide deck presentations, marketing materials, and supporting our team’s global colleagues with their communications needs.

  • The role requires thinking critically and dealing with ambiguity during fast-paced, ever-changing incident response situations. Be comfortable quickly switching from strategic communications projects to the urgency of incident response. Build effective relationships and partner with other teams across the organization. Be enthusiastic, curious, and enjoy learning.

  • This is a full-time position and will require working primarily in the AMER Pacific Time hours. Some weekend and holiday on-call work is also required.


  • Excellent written and verbal communication skills.

  • 8+ years of experience in producing executive-level and technical communications.

  • Understanding of SAAS or similar technologies.

  • A mix of technical knowledge and aptitude, technical writing skills, and the ability to deliver communications and documentation in the format best suited for diverse audiences.

  • Prior experience with internal/employee communications and/or marketing communications.

  • Able to quickly learn new technologies and process/translate technical information into clear, user-friendly communications for internal audiences.

  • Excellent attention to detail and a commitment to quality is essential for this role.

  • Demonstrable editorial skills and ability to provide writing support and coaching to our global team members.

  • Ability to obtain information from multiple subject-matter experts who have many demands on their time during a critical incident.

  • Sharp sense of situational urgency and execution skills.

  • Comfortable working in a fast-paced environment, in sometimes high-pressure or stressful situations.

  • Dedicated to customer success.

  • Bachelor's degree in a technical or communications field OR relevant work experience.

Desired Skills

  • Experience in an incident management or crisis communications role.

  • Experience with Salesforce platforms. Trailhead Ranger status and Salesforce certifications are a plus.

  • High-level knowledge of cloud computing, networks, servers, storage systems, and other data center hardware.

  • Experience creating customer-facing communications.

  • Strong formatting, layout, and visual design skills.

  • Project/program and change management skills.

  • Experience creating professional corporate slide decks and adhering to corporate brand guidelines.

  • Experience in working as part of a collaborative high performing global team.


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.


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