Customer Success Delivery Lead

Dallas, TX
30+ days ago

Job Description

Customer Success Delivery Lead

Deloitte Consulting's Innovation & Platforms practice develops products that augment our leading services practice and strike at the heart of our clients' business needs. Deloitte's commitment to innovation is inspiring our clients to new possibilities; our asset-based consulting agenda is designed to deliver tangible results in the near-term and sustainable competitive advantage for years to come. Are you looking for an opportunity lead service delivery for Deloitte's assets and subscriptions to our products that are used by some of the biggest and most influential businesses around the world? If so, we are currently seeking a Service Delivery Lead to support the Innovation & Platforms Customer Success team.

Work you'll do

A Delivery Lead within Customer Success is responsible for organizing, planning and executing the onboarding of new Deloitte and client teams to the various products and platforms supported by Innovations and Platforms. They are excellent communicators, organized and solution focused. A delivery lead understands the software development life cycle and ensures proper procedures and best practices are being utilized by development teams while utilizing our platforms. Additionally, they are pro-active in the support of their clients and work collaboratively with all teams for amazing outcomes.

You will:
  • Work with Deloitte practitioner teams to ensure the successful delivery of projects on the products and platforms supported by I&P.
  • Collaborate with and leverage Deloitte's USI team in India to execute projects.
  • Establish a project management plan including scope of work, detailed work plan, responsibility matrix, communication plan, issue tracking, service level reporting and risk escalation process.
  • Conduct regular meetings and discussions with the Deloitte Practice teams to establish and manage delivery.
  • Serve as the primary point of contact between platforms team and Deloitte Practice teams.
  • Communicate with the management team to keep them apprised of project activities, and to seek their consultation as necessary.
  • Provide technical expertise to support requirements gathering, solution design and architecture, and technical oversight
  • Assist in the business development process including reviewing proposals, providing technical approaches, estimates, and schedules to proposal managers, and working with account managers to identify opportunities to grow our business with existing clients.
  • Facilitate the onboarding/training to the platform and products utilizing a standardized process.
  • Develop procedures that will be utilized by Deloitte practice teams as part of the SDLC.
  • Ensure proper procedures/best practices are being utilized by solution teams while utilizing platform components.
  • Monitor and report project performance metrics on a regular basis.
  • Write business and technical documents and lead other team members in the creation of documentation.
  • Monitor technical skills on Customer Success team with known product offerings in mind, to ensure proper upskilling and staffing of technical professional services team members.
  • Coordinate with the Product Team to ensure any lessons learned from product implementation are integrated into product roadmaps.
  • Coordinate with the Cloud Operations team on delivery pipeline between teams to ensure overall coordinated delivery across platforms teams servicing production engagements.
  • Coordinate with Support Manager to ensure proper hand off procedures to support services.

The team

Deloitte Innovation & Platforms is an organization within Deloitte Consulting with the goal of building a culture of continuous innovation to drive profit through the identification, incubation, and actualization of breakthrough ideas in assets-based hybrid offerings. The Customer Success Team delivers relationship management and enabling services so that our customers, both internally and externally, are successful and derive more value out of their technology asset investments.


  • Bachelor's Degree
  • 4+ years of experience in a technical environment leading project delivery
  • Excellent verbal and written English communication
  • Proficiency in browser-based analytics software
  • Empathetic and collaborative
  • Ability to thrive in a fast-paced environment
  • Project management, planning and organization
  • Comfortable with ambiguity and solving complex problems
  • Able to grow and mentor others

**Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

  • Experience architecting solutions using AWS and GCP services, specific to compute, data integration, AI, analytics, OCR and automation. Examples included but not limited to AWS Glue, Redshift, Step Functions, Lambda, Glue, Textract, Comprehend, GCP Dataproc, DataFusion, BigQuery, etc.
  • Experience architecting solutions using COTS RPA (Abbyy, Parascript, etc.) and OCR (BluePrism, UIPath, Automation Anywhere, etc.) products to enable intelligent automation solutions
  • MS Teams
  • Confluence/JIRA
  • AI fluency

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.



Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs


Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit []. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

Waterloo, ON / Remote

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

Waterloo, ON / Remote