Salesforce Technical Lead, Customer Success - 7Summits

IBM
Houston, TX
30+ days ago

Job Description

Introduction
7Summits, an IBM company, is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user-centered experience design, and deep technical expertise to improve clients’ business processes through collaboration and automation.

Our Salesforce Lightning Accreditation recognizes our suite of solution accelerators, including Community Lightning Bolts and Lightning Components. These proprietary tools help clients implement high-quality solutions faster.

7Summits, an IBM Company, is a Salesforce Premier-level Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider.

Position Overview

The Technical Lead (TL) role is a critical part of the 7Summits delivery model, working in the 7Summits Customer Success team and client stakeholders to navigate the Salesforce technical landscape and ultimately design, implement and launch a working technical solution that meets or exceeds client expectations and ultimately drives business value.

Successful individuals will be able to effectively operate in a fast-paced environment, utilizing their excellent time management, communication and critical thinking skills in combination with their deep Salesforce platform and technical expertise to drive the success of their projects from beginning to end.

Your Role and Responsibilities
  • Own definition of the end-to-end solution architecture to accommodate defined business requirements. This includes defining and leading a delivery framework that ensures quality and success.
  • Communicate and document technical solutions and design tradeoffs effectively to business stakeholders.
  • Work with project managers and/or clients to scope work and produce estimates to help define deliverables and timelines.
  • Interact directly with customers to review requirements, manage project delivery and obtain deliverable feedback.
  • Design and implement data structure, flows, Apex classes, and Lightning components to support application build as needed.
  • Manage source control repository and review code to ensure quality development.
  • Release & environment management (i.e.: deployments).

Required Technical and Professional Expertise
  • Bachelor's degree in Computer Science or equivalent major.
  • 3+ years technical experience within the Salesforce ecosystem.
  • Salesforce Developer / Platform Developer I Certification or equivalent knowledge.
  • Experience working on an Agile-based cross-functional project team.
  • Experience with Force.com declarative configuration and Apex/Visualforce/API development.
  • Experience with unit, integration and end-to-end system testing and performance tuning.
  • Familiarity with user interface development principles and experience with JavaScript, SQL, HTML and CSS.

Preferred Technical and Professional Expertise
  • Experience with Sales Cloud, Service Cloud. Marketing Cloud and Lightning Web Components, a plus.
  • Experience with Salesforce DX, a plus.
  • Experience with eco-system solutions (CloudCraze, DemandWare, Steelbrick, Coveo, others), a plus.
  • Experience working with eCommerce enterprise applications and/or CMS, ERP, CPQ, Portals, SSO, a plus.
  • Experience delivering Portals/Communities on the Community Cloud platform, a plus.

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

  • 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
  • World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
  • Well-being programs to support mental and physical health.
  • Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
  • Select educational reimbursement opportunities.
  • Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
  • Giving and volunteer programs to benefit charitable organizations and local communities.
  • Discounts on retail products, services, and experiences.

This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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