Counter Sales Representative

Bumper to Bumper
St. John's, NL
30+ days ago

Job Description

Are you passionate about the automotive industry? Do you enjoy being inspired by true leaders? Are you constantly looking for new challenges and need a stimulating environment to perform? If you say yes to all this then you would be a great addition to the growing team at Uni-Select Canada. We are currently looking to hire for the following position.

Summary of Role

The Counter Sales Representative provides excellent customer service in selling a diversified line of products via phone, fax, email and over-the-counter.

Key Areas of Responsibility

  • Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude
  • Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible. Delivering a high level of customer service and support promotions and upselling opportunities
  • Handle customer transactions; including sales, returns, defectives in a timely manner
  • Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner.
  • Reconcile their transaction history and drawer at the conclusion of each shift
  • Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
  • Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with employees in the execution of plan-o-grams, overall product presentation, inventory management, signage and various product initiatives to enhance the customer experience and maximize inventory turns.
  • Follow all policies and standard operating procedures related to cash, credit, check, refund and return policies.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Contribute proactively to improvements in branch sales and profitability
  • Adhere to inventory control programs, in-stock standards and all operating procedures
  • Effectively communicate with all store and support center team members, management and customers
  • Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
  • Maintain the “Never Say No” attitude/mantra and be the Ambassador for the Bumper to Bumper Brand


Education, Experience and Technical skills

  • Completion of High School Diploma/Post Secondary education or equivalent work experience
  • Automotive Parts experience in the automotive aftermarket (Jobber) parts industry (min 1 year)
  • Experience with automotive repairs is an asset
  • Experience with MS Office products

Soft Skills and Competencies

  • Team-player and an ability to work independently
  • Experience delivering a high level of customer service and sales results
  • Demonstrated focus on “wowing” the customer with exceptional service
  • Strong time management and organizational skills, with proven ability to adhere to tight deadlines
  • A self-starter, action oriented to achieve goals beyond what is required
  • Superior interpersonal, communication, problem solving and customer service skills to effectively build relationships
  • Excellent verbal, written and effective listening skills
  • Ability to work flexible hours, including weekends.

Physical Demands

  • Extensive standing, walking, pushing and reaching.
  • Need full range of motion for reaching, bending and stooping.
  • Repetitive movement of hands, arms and legs.
  • Lifting of heavy equipment of up to 50 pounds.


  • Taking Ownership
  • Building and Maintaining Relationships
  • WOW The Customers

Job Type: Full-time


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