Evaluation and Data Coordinator

Inner City Christian Federation
Grand Rapids MI
30+ days ago

Job Description

Position Description

Job Title: Housing Counselor and Educator
Department: Housing and Family Services
Reports To: Grant Analyst and Homeownership Programs Manager
FLSA Status: Exempt/Full-Time
Revised: July 1, 2021
To Apply: Please send Resume and Cover Letter to Jenni Lewis, [email protected]

SUMMARY
The Housing Counselor and Educator adjusts and implements successful neighbor engagement programs,
promotes successful housing experiences within ICCF programs, and ensures effective delivery of housing
education, family self-sufficiency, and individual development account services, to individuals and families seeking
housing stability and homeownership.

Job functions include team collaboration, program development, outcomes planning and improvement, resident
event planning and execution, focus groups, and relationship building to support residents and clients meet their
personal and housing goals.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be
assigned.

PRIMARY RESPONSIBILITIES: 

The primary duty of a housing counselor and educator is to assist a potential homebuyer with objectives,
goals, and needs to walk through the home purchase process. 

Provides high quality housing counseling services. 
Maintains official records and documents, and ensures compliance with federal, state, and local

regulations. 
Maintains a working knowledge of significant developments and trends in the industry. 
Maintains confidentiality of client information as required by agency and/or state and federal regulations.


PROGRAMMING & ADMINISTRATIVE

One on One Housing Counseling: 

Maintains a caseload of clients to facilitate homeownership and housing opportunities. 

Works with program participants to evaluate current personal and family circumstances, finances,

employment, and other factors that may impact housing situations. 

Assesses clients' financial situation based on the information furnished by the client. Assists clients in

developing a budget and setting financial goals. 

Produces written action plan that supports the course of action that promotes the clients' best interests or

the clients' choice of action.

Housing Counselor 7/2021 

Follows up with the client monthly to implement the established plan. Performs elements of on-going

casework as needed to provide service and problem-solving assistance for client inquiries and account

management. 

Communicates program requirements to program participants and monitors program participants savings

activity, match rates, and educational requirements for each program. 

Provides information to clients including, but not limited to bankruptcy, collection action, court judgment,

credit education, credit reports, housing issues, consumer protection laws, student loans, fair housing, etc. 

Conducts in person, virtual, and telephone interviews to determine whether or not client has developed a

general understanding of the information pertaining to homeownership. 

Informs clients of the agency services, makes referrals, and performs other duties associated with the

program. 

Assists families in their pursuit of asset building by promoting IDA’s for homeownership, and by providing

program information, enrollment, education, and monitoring of accounts on behalf of program

participants. 

Provides exemplary customer service to program participants. 

Provides regular reports on program activity to participating employers, program funders, foundations,

and ICCF advancement staff.

Education: 

Prepares materials for housing workshops. 

In collaboration with resident engagement team and housing counseling team, leads, plans, writes and

updates class curricula; facilitates Introduction to Home Ownership, and other resident engagement

education classes in sufficient quantity to accommodate community wide and ICCF Resident demand. 

Conducts community outreach and marketing for homebuyer education, budget, and credit workshops. 

Explains the basic elements of the home buying process, and the various loan programs available. 

Becomes familiar with local financing programs and the mortgage programs offered in the community and

by lender partners.

Administrative: 

Maintains comprehensive documentation on all clients sufficient to fulfill program evaluation and

reporting obligations. Works within ICCF data systems for data input and management. 

Completes and enters client information in internal and external databases required for various funders

and stakeholders. Maintains all program records in a timely fashion, producing monthly and/or quarterly

reports to appropriate funding and monitoring agencies (e.g. utilizing RxOffice, client management

systems, etc.). 

Collaborates with colleagues and fellow leaders to create systems and structures that facilitate assets-

based client support. 

Identifies and maintains information for community resources. Develop and maintain a thorough

familiarity with resources available within the community particularly for low- and moderate-income

individuals and families in cooperation with ICCF staff. 

Conducts marketing, speaking engagements and community outreach activities within the community for

ICCF programs and services. 

Collaborates with ICCF and partner agency colleagues to identify, establish and implement processes that

will ensure efficient operation of grants, programs and services. 

Ensures policies and procedures are followed. 

Abide by the Mission and Values of ICCF. 

Conduct other duties as assigned by the Grant Analyst and Homeownership Programs Manager or Vice

President of Housing and Family Services.

Housing Counselor 7/2021

SUCCESSFUL CANDIDATES WILL POSSESS: 
A passion for and commitment to achieving justice and equity in housing. 

Racial and cultural competence: an understanding of the role of race, culture, class and power and the

willingness to disrupt patterns of inequity inherent in systems and institutions. 

Willingness to collectively and personally work to close persistent opportunity gaps based on race, class,

culture, and power. 

A high degree of initiative, independence, and tenacity; able to identify and prioritize actions towards a

goal. 

Effective communication skills (verbal, written, presentation) with audiences diverse in age, race, etc. 

Work and communicate with internal and external customers to meet their needs in a polite, courteous,

and cooperative manner. 

An ability to build relationships quickly and authentically. 

A sense of optimism and an assets-based way of viewing people and situations. 

Knowledge of culturally responsive adult instruction. 

An orientation towards problem-solving: experience identifying root causes and developing results-

oriented solutions. 

Collective Responsibility: strong commitment to team with colleagues and partners by holding

responsibility for successes and growth opportunities. 

Demonstrated experience working in collaboration with others to effect change. 

Respond appropriately to supervision, follow policies, and cooperate with supervisors. 

Knowledge to assemble, analyze and report data and information in a clear, precise and objective manner. 

High degree of organizational and time/people management ability. 

Excellent interpersonal, communication, public relations, and interviewing skills 

Knowledge of HUD policies, procedures, state and federal regulations, or willingness to learn. 

Proficient in operation of intermediate level office equipment and software programs; including but not

limited to: Client Management System (CMS), Microsoft Suite (Word, Excel, Publisher, PowerPoint) 

Willing to work some evenings and weekends. 

Ability to maintain confidentiality of sensitive information. 

Demonstrates strong communication, negotiation, and mediation skills. 

Ability to meet deadlines and program outcomes. 

Ability to plan long range goals with the flexibility to change course where appropriate. 

Display a high level of initiative, effort, and commitment towards completing assignments efficiently, work

with minimal supervision and demonstrate responsible behavior and attention to details. 

Establish sound working relationships and cooperative arrangements with community groups and

organizations to eliminate duplicative services. 

Excellent time management, problem prevention, and problem-solving skills. 

Express information to individuals or groups effectively, considering the audience and nature of the

information; Listen to others and respond appropriately.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Housing Counselor 7/2021


EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; Business Administration, Social Work, Psychology,

Sociology, Counseling from an accredited college or university is preferred.

Minimum 6 months of experience in providing Housing Counseling services; or, one to two years related

experience and/or training; or, equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or

governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to

effectively present information and respond to questions from groups of managers, clients, customers, and the

general public.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and

decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

CERTIFICATES, LICENSES, REGISTRATIONS
Valid Michigan Driver's License and acceptable driving record. HUD Housing Counseling, Financial Capabilities

and Home Ownership certifications preferred; willingness to become certified required. Must obtain housing

counseling certification within 1 year of employment.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The

employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to

reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up

to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision,

depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while

performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

COMPENSATION
Compensation commensurate with experience.

We offer a benefits package that includes medical/dental/vision insurance, accrued paid leave time as well as a

retirement plan.

Inner City Christian Federation is committed to equal employment opportunity in its hiring and employment

practices and policies for all staff members and applicants for employment without regard to race, color, gender,

sexual orientation, national origin, age, physical ability, marital status or veteran status.

Housing Counselor 7/2021

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