Job Description
Purpose:
This position is responsible for sales and relationships with key customer accounts, providing exceptional store leadership, and overseeing parts and service store activities in the Bay Area.
Three key areas of focus are People (customers and employees); Products (in-depth knowledge); and Process (a champion of the Belkorp Ag One Right Way).
Responsibilities and Duties:
- Responsible for sales, customer support, technical support, planning, and key customer account business operational optimization.
- Responsible for ensuring our customers receive excellent customer service consistently while fulfilling the business expectations of our owners.
- Meet sales volume and sales objectives on assigned key customer accounts.
- Drive sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.
- Be a Service Manager – your store will not be successful unless your Service department exceeds our customers’ expectations.
- Manage and develop key customer account relationships to provide a differentiated customer experience.
- Proactively assess, clarify, validate, and communicate key customer account needs on an ongoing basis.
- Provide value to key customer accounts by developing solutions that save time, reduce risk, and increase profits.
- Develop a contact plan that meets the individual needs of your key customer accounts.
- Update and retain relevant customer account information such as equipment and operational information in the customer relationship management system.
- Maintain current product knowledge of all equipment, parts, and services available to customer accounts.
- Maintain current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.
- Maintain and communicate current knowledge of customer account operational requirements.
- Coordinate new equipment field demonstrations.
- Actively participate in local and regional industry associations.
- Attending applicable sales training events and seminars.
- Maintain a clean and organized dealership and work area.
- Other duties as assigned.
Essential Job Functions Office:
- Lifting, pushing, pulling up to 25 pounds.
- Sitting up to 6 hours a day.
- Walking or standing up to 5 hours a day.
- Squatting/kneeling up to 1 hour a day.
- Computer/Keyboard work up to 6 hours a day.
- Repetitive Hand Use up to a day 6 hours a day.
- Travel to customer locations 60% of the time.
Experience, Education, Skills, and Knowledge:
- Must possess customer customer-first attitude and strong interpersonal skills.
- Excellent customer relationship skills.
- 5+ years of equipment sales experience.
- Extensive knowledge of construction equipment as well as technology trends/advancements.
- Business, financial, and logistical management knowledge.
- Ability to read, write, and speak effectively with respect.
- Ability to use software applications including Microsoft Office and internet functions.
- Advanced data entry, keyboard typing, and computer skills.
- Basic knowledge of accounting practices.
- Available to work flexible hours and weekends as required.
- Ability to thrive in a team environment.
- Possess a valid California driver’s license and a clean driving record.
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