Customer Support Representative

Five Star Call Centers
Lincoln, NE / Remote
30+ days ago
Five Star Call Centers
Five Star Call Centers
fivestarcallcenters.com

Job Description

Five Star Call Centers is headquartered in Sioux Falls, SD, and has been providing high-quality, inbound customer service outsourcing for over 35 years. Learn more about Five Star Call Centers at FiveStarCallCenters.com .
Do you likes to come into work and enjoy a good challenge? Come join our team as a problem solver. You will take calls on accounts that require you to trouble shoot and research answers/responses. You will work accounts that involve using multiple systems. These calls aren’t scripted out- so you can shine using your problem-solving skills to take care of the caller. You feel good completing the call knowing that if follow up is necessary that you still did everything you could to take care of the caller!
This position will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.
Position: Customer Success Associate
Work Hours: Shifts between 7:00am-11:00pm (CST)
Work Days: Mon-Fri & Every Other Weekend
Paid Training Hours: 8:00am-5:00pm for up to 2 weeks(Mon-Fri) (CST)
Status: Full Time
Starting Pay: See above, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
We are looking for backgrounds with strong job history, no gaps in employment and with at least 1 consecutive year working in customer service or call centers. Preferably your most current experience is in those areas.
If you have good problem solving skills, can multi-task multiple systems and communication channels we encourage you to apply with Five Star Call Centers.
Click here to learn more about becoming Five Star Extraordinary .
This position is work-at-home for individuals living in the state of Nebraska.
Why work-from-home with Five Star Call Centers?
  • Work from the comfort of your own home
  • Steady employment throughout the year
  • Choose your own dress code – no need to buy new clothing
  • Save on commuting expenses like gas and car maintenance
  • Flexibility to work with your children or other family members right at home
  • We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus .
Benefits-at-a-glance: click for more details
Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing

Position Responsibilities

  • Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with services or products
  • Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
  • Able to work without a script and maintain call control
  • Log and track customer interaction as required for each client
  • Responds to and resolves open issues in an appropriate timeframe
  • Concession of the customers' troubles by recommendation of products, services or procedures
  • Evaluation of the systems' problems to recommend enhancements
  • Ability to multi-task using multiple system pending the clients working environment
  • Skillfully change from one task to another without loss of efficiency or composure
  • Successfully complete all training sessions
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Effectively communicate with patience and understanding
  • Remain positive and professional in all internal and external customer interactions
  • Flexibility to cross train as requested
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Physically be able to meet the demands of the job within the described work environment
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
  • Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Duties/Responsibilities

  • Work independently
  • Type at a minimum 35 words per minute accurately
  • Demonstrate initiative and self-motivation
  • Performs assignments while under limited time frames
  • Available to work weekends and holidays
  • Basic math skills
  • Positive attitude
  • Must be able to speak, read, write and understand English

Education and Experience

  • A high school diploma or GED is preferred
  • Previous 1 year product support or trouble shooting experience required
  • Prior 1 year call center experience preferred
  • Knowledge of CRM systems a plus
  • Must be at least 18 years of age

Required Skills/Abilities

  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Maintaining composure in challenging situations
  • Ability to use technology effectively and productively
  • Regularly required to sit
  • Regularly required to use hands to feel, handle and control objects
  • Occasionally required to reach, stoop, kneel, or crouch
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard vision abilities are required
  • All standard hearing abilities are required

*Must be able to pass a background check applicable with state and federal laws.

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

 
Vancouver, BC
Uvaro

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

 
Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

12 hours ago
Tamil Nadu Chennai