Business Functional Analyst, Maintenance Process & Technolog...

Hawaiian Airlines
Honolulu, HI
30+ days ago
Hawaiian Airlines
Hawaiian Airlines

Job Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

This position is responsible for supporting all the initiatives pertaining to process and technology in Maintenance and Engineering which include documenting and improving business processes, testing and scripting of test cases and operational support of maintenance systems.

Key Responsibilities

  • Adopts industry standard processes and be a catalyst for continuous improvement in each of the assigned areas
  • Applies DMAIC methodolgy for continuous improvement in Maintenance & Engineering and other supporting processes for the assigned areas
  • Works with business process owners and subject matter experts (SMEs) to map functional processes in each of the departments assigned
  • Works closely with departments to develop scripts, testing schedules and testing processes
  • Works with their assigned departments to transfer the knowledge that was gained during the testing and also train employees in the departmental processes and procedures and new technologies
  • Updates user guides to reflect the current and future processes and procedures
  • Provides seamless continuity with other departments where there is overlap in functionality
  • Provides operational support to end users, troubleshoot as needed, in the use of various M&E systems including TRAX, Boeing Toolbox, Airbus World, FlyDocs, etc.
  • Escalates any issues to the Lead BFA for guidance as necessary
  • Other duties as assigned

Minimum Requirements

  • Bachelor’s degree in a relevant technical field
  • 2 years’ experience working primarily as a business analyst or in a related role
  • Requires working occasional weekend and evening work for training and implementation of patches

**All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

  • Bachelor’s degree in Avaiation Maintenance Management
  • Excellent analytical and quantitative skills
  • 3 years’ experience in Line Mx, Base Mx, Engineering, Purchasing, Finance, Accounting, Shops, Supply, and Quality Assurance
  • 2 years’ experience working in the airline industry with strong knowledge of Maintenance & Engineering technologies and processes
  • Advanced level of competency with office productivity tools such as MS Office, MS Project and process mapping tools such as Visio
  • Self driven to bring about positive change in their assigned areas they represent with excellent communication skills
  • Experience in producing business requirements for technology enablement
  • Experience in the development of testing scripts, user guides and training material
  • Ability to communicate effectively across departments and within departments at all levels of the organization to include development of presentation materials

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 92nd year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawai‘i and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti.

The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
State of Alabama Personnel Department


State of Alabama Personnel Department

Two years of experience in retail sales. Western Association of Schools and Colleges –Senior College and University Commission (WASC-SCUC).

11 hours ago
Montgomery, AL