Salesforce Administrator-Remote (US Only)

Titan School Solutions
Atlanta, GA / Remote
30+ days ago
Titan School Solutions
Titan School Solutions

Job Description

Salesforce Systems Administrator

We are a national, innovative, high-growth software company devoted to K-12 education administration. Our products beat the competition by focusing on all the business operations of K-12 schools, including both financial and school nutrition management. We have a deep understanding of K-12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual. Where else can you play beach volleyball and work for a leading tech company?
EMS LINQ is looking for an experienced Salesforce Administrator to join the Sales Operations team, which is focused on increasing revenue and profitability through efficiently designed business processes and integrated internal systems.
The Salesforce Administrator role reports to the Director of Sales Operations and requires extensive experience with Salesforce best practices and infrastructure, including Sales Cloud, CPQ, Service Cloud and Communities. The ideal candidate will have the ability to work both with the team and independently to solve issues and assist the corporate team in scaling the solution across all areas, including sales, marketing, finance, support and operations.


  • Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, process builder, validation rules, approvals, dashboards, reports, etc.
  • Driving the innovative use of as a productivity tool and business platform
  • Interfacing with end users to understand feature requirements and/ or address support issues and working collaboratively with our Analyst and Development teams on more complex requests & issues.
  • Maintaining & enhancing visual layouts, process builder and business logic to enhance business processes and improve user experience.
  • Deploying Salesforce meta-data between non-production and production environments using appropriate tools
  • Creating documentation, maintaining standardization and looking for ways to continuously improve processes & procedures.
  • Developing, launching and managing in-depth dashboards and reports for all team functions at both management and individual levels
  • Remaining current on best practices and technologies and advising on these practices for Salesforce based solutions.
  • Providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications.
  • Working with support to troubleshoot issues and maintain smooth operation and performance of the platform.
  • Creates support documentation and procedures
  • Mentors and trains junior team members as well as training peer team members to address skill gaps.


  • 1-3 years of experience implementing and configuring for 100+ users.
  • Certified Administrator (ADM-201) required with Advanced Administrator certification also preferred.
  • CPQ, Sales Cloud, and Service Cloud knowledge.
  • Must be able to implement/understand 3rd party integrations with Salesforce
  • Must be able to transform business objectives and functional requirements into technical Salesforce solutions.
  • Capability to manage the migration of change sets from development and testing sandboxes into the Salesforce production instance.
  • Self-starter with a strong ability to use initiative and work autonomously or as part of a team on multiple efforts.
  • Effective at training employees in all areas of Salesforce
  • Experience documenting and analyzing processes, procedures, and/or policies.
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
  • Demonstrated ability to learn and embrace new technologies, applications and solutions.
  • Excellent organizational skills and high attention to detail
  • Solid background/expertise with Microsoft Office
  • Experience providing top notch support to co-workers via phone, slack, Microsoft Teams, email, conference calls and in person
  • Commitment to meet schedules and deadlines
  • Excited by researching and solving issues for co-workers
  • Generous 401K with matching 4% of base salary
  • Health insurance paid 100% for employee; 80% for spouse/dependents
  • Unlimited Paid Time Off (PTO) and paid holidays
  • Company social events, free snacks, professional development, paid volunteer time, on site massages, etc.
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


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