Branch Customer Service Coordinator Bilingual - Pointe-Clair...

TTI, Inc.
Pointe-Claire, QC
30+ days ago

Job Description

Do you love to provide exceptional customer service? If so, TTI, Inc. is looking for you! TTI, Inc., is in search of our next superstar Customer Service Coordinator for our branch located in Pointe-Claire, Canada. The Branch Customer Service Coordinator provides support to the branch sales force by assisting with customer inquiries, the coordination of special customer requests, and issue resolution.

Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components. Just celebrating its 50th anniversary, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

What our Customer Service Coordinators do:

  • Verifies and expedites customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
  • Provides information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
  • Coordinates issue resolution by working with the Sales Representative and the Customer to ensure a smooth sales to shipping process.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing computer supplier access.
  • Processes order confirmation files by reviewing data
  • Provides support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.
  • Provides back-up coverage for Director of First Impressions by covering switchboard during breaks.


What we look for:

  • High School Diploma or GED with 6 months’ experience in customer support or similar role or equivalent combination of education and experience required.
  • Ability to use the computer system proficiently.
  • Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
  • Possesses excellent verbal and written communication skills.
  • Must have good telephone etiquette and the ability to write routine business correspondence.
  • Ability to type 40 words per minute.
  • Knowledge of all Microsoft Office applications at the beginning level, including Excel.
  • Ability to add, subtract, multiply, and divide units of measure.
  • Able to compute rate, ratios, and percentages.
  • Bilingual French and English required.

What we offer our team members:

  • A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
  • Educational Assistance (Tuition Reimbursement)
  • Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
  • A strong focus on giving back to our communities through philanthropic opportunities
  • Great culture and opportunities for growth and advancement.


Want to learn more? Visit us at Working at TTI, Inc.

TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans’ status, genetic information, or any other characteristic protected by law.


Education

Preferred
  • High School or better

Source

https://ca.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Miovision

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

 
Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote