Hire Coordination Specialist

Aggreko, LLC
San Francisco, CA
30+ days ago

Job Description

About Aggreko plc:
Around the world, people, businesses and countries are striving for a better future. A future that needs power and the right conditions to succeed. That’s why at Aggreko, we work ‘round the clock, making sure our customers get the electricity, heating and cooling they need, whenever they need it – all powered by our trademark passion, unrivalled international experience and local knowledge. From urban development to unique commercial projects and even humanitarian emergencies, we bring our expertise and equipment to any location, from the world’s busiest cities to some of the most remote places on earth. Every project is different, so we listen first and design a system supported by our service anywhere, to any scale. Transforming the lives and livelihoods of individuals, organisations and communities across the globe.

We are seeking a highly motivated Hire Coordination Specialist to be based in San Francisco, CA . This person will act as the principle point of contact for our customers throughout the rental process after the order is placed. As well, the Hire Coordination Specialist will manage all internal touchpoints during the lifecycle of the rental, collaboration with Sales & Operations to ensure a great customer experience.

Sound like you? Here’s what you’ll need to demonstrate:

  • Accountability & Ownership - Takes ownership of customers problems and assumes responsibility for actions, decisions and communication; driving for a successful outcome.

  • Customer Focus - Dedicated to meeting the expectations and requirements for customers; gets firsthand customer information, acts with the customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

  • Communication - Provides timely, appropriate and useful information to others; determines the most effective method of communication; tailors messages to the needs of the intended audience; uses personal judgement to determine what information is useful to co-workers and customers

  • Integrity & Trust - Is widely trusted; is seen as a direct and truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain

  • Negotiating - Can negotiate skilfully in tough situations with both internal and external groups; can settle differences with minimum of noise; can win concessions without damaging relationships; can be forceful and direct as well as diplomatic; gains trust quickly and has a good sense of timing

  • Holding People Accountable - The ability to give clear unambiguous direction to individuals and teams about what they need to do to meet the organization’s objectives, and to hold people to account for the performance they deliver. The people with this behavior achieve high levels of performance by showing people what good performance looks like, by removing the barriers to performance and then managing to that level of expectation.

  • Positive Attitude - Displays a positive attitude about the work to be done; addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner. Leads by example and sets standards for professional behavior

  • Quality Focus - Has a high level of commitment to not only doing your job but doing it well; knowledgeable on products and services; detailed orientated to provide team and customers with the most comprehensive and efficient solutions possible.

  • Problem solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers

  • Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways; inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships

We’re Experts. You’ll have the following experience:

  • College degree plus relevant experience in a business-to-business environment, preferably within a fast -paced rental or logistics space

  • Or 2+ years of Aggreko experience with working knowledge of products, logistics, and processes

  • Up to 25% travel as needed

  • Advanced PC literacy in a Microsoft environment and ERP system

  • Proven customer focus with a strong sense of urgency for creative solutions

  • Acute attention to detail

  • Excellent inter-personal skills with the ability to communicate across all levels of the organization, including well developed written, oral, facilitation, & presentation skills

  • Ability to apply active listening skills while managing calls and multiple systems

  • Collaborative style with decisive, results-oriented approach

  • Ability to self-direct and self-manage

  • Willingness and aptitude to learn all aspects of the business

We’re Dynamic & Innovative. In an ever-changing business you will be nimble in seizing opportunities to pioneer effective ways to meet and exceed your responsibilities:

  • Deliver an exceptional customer experience, through meeting & exceeding the defined customer experience standards and touchpoint outcomes

  • Identify and support process improvement opportunities

  • Act as a principal point of contact, responsible for managing the customer relationship throughout the life of the rental, proactively setting expectations and communicating changes / delays at key touchpoints including call case management, order acknowledgement, delivery, installation, provision of ongoing services throughout the rental – referring to our Process management tools for guidance

  • Make ad-hoc decisions in the best interests of the customer – working autonomously and within the well-defined framework to deliver an excellent customer experience

  • Have an understanding of the various Aggreko technologies and operations and the applications in different customer industries – awareness of customer industry requirements

  • Collaborate with the sales function with regards to customer orders, post-order follow-up activities and in expediting the process

  • Act as the conduit between understanding & articulating the customer requirements across multiple systems, and the delivery of goods & services through the Aggreko Operations teams

  • Take ownership for all reactive customer queries or complaints, liaising with the appropriate teams to ensure these are resolved promptly to the customers satisfaction

  • Maintain high levels of customer satisfaction and positively impact the customer feedback

  • Answer inbound telephone calls, emails, and inquiries from other channels; deal with them promptly and efficiently against agreed touchpoint standards & KPIs, to deliver a consistently exceptional customer experience

  • Conduct customer outbound calls for Order Acknowledgement, Delivery Confirmation, End of Hire, and Off-hire, bringing in Operations expertise when required

  • Use Case management capability within the Customer Relationship Management tool to manage inbound customer queries & incidents

  • Create ‘tasks’ within Salesforce for upcoming customer touchpoints, e.g., Estimated End of Hire updates

  • Assume responsibility for communication and customer agreement of variations to the original order, including changing technical requirements, rental extensions, and additional services; ensuring transparency with the customer of any additional charges incurred prior to sending the invoice

  • The responsibilities described above cover the main focus of the role; however, from time to time, you may be required to carry out other duties which are reasonable and within your abilities to support other areas of the business.

We’re Together. In this role, you will have the opportunity to directly contribute to the success of your colleagues and interact with the wider Aggreko team.

Why Aggreko? Here are some of the perks and rewards.

  • Competitive compensation

  • Profit sharing and employee stock purchase plan

  • Industry-leading benefit plans including medical, dental, life, disability and more

  • Retirement program with company match

  • Paid leave and ten (10) paid holidays

  • Continuous training and development with career growth opportunities

Other information you should know.

  • Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent periods are spent sitting and standing in the same location. While performing the duties of this job, the employee may occasionally be required to move about or lift light objects (typically less than 15 lbs.)

  • Work Environment: The regular work environment is usually an office setting with conditions typical of an office. The employee may infrequently be exposed to other conditions, such as outside weather conditions. The work environment usually has a quiet to moderate noise level. You may be asked or required to work after regular business hours including nights, weekends, and holidays.

  • Disclaimer: This information should not be construed as the position’s exclusive standards. Performing other assigned duties is required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Employees are responsible for knowing and following all company policies and procedures and Federal, State, and Local governmental regulations including Environmental Health and Safety requirements while working and representing Aggreko.

At Aggreko, we’re leading with confidence, bringing advanced rental energy solutions to the world, and providing you with pathways for success. If you are interested in joining our dynamic team, please submit

your resume today.

#LI-KP1

About Us
We’re the people who use our big boxes to make a massive difference. We believe in the positive impact of power and the ability to control temperature. We believe what we do opens up opportunity and creates potential for individuals, communities, industries and societies over the world. We believe when we work together we can do anything. We believe in the power of our team. We’re the people who keep the lights on. And we recruit the best talent, too.

Our four values help us get even better at what we do. It’s the Aggreko way of working – we call it Always Orange.

Always Orange means:

Being dynamic: We’re nimble and are always ready to react to an ever changing world.
Being expert: We know our stuff, we’re great under pressure and we thrive in our busy, fast-paced, deadline-driven environment. We use our experience to make a difference. We know how to challenge and we have the courage of our convictions.
Being together: We play for Team Aggreko and value the expertise of everyone around us. We’re accountable and we hold others to account.
Being innovative: We never miss an opportunity to learn, to look out, or to be better.

Aggreko is an equal opportunity employer. We are committed to providing an inclusive environment that allows each employee to be their best based upon their merit, talent and aspiration. We do not discriminate, and we abide by the laws in the locations in which we operate.

Source

https://www.indeed.com/jobs

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