Sales Account Representative II

Job Description:

Sales Account Representative II

Title: Sales Account Representative II

Reports to: Team Lead – Inside Sales

Direct Reports: None

Cross-Functional Relationships:

• Product Groups
• Operations
• Marketing

Status: Full Time

Office: Listen Technologies – Headquarters / Bluffdale

Overview:

Key areas of responsibility:

• Manage incoming inquiries from all levels of customers
• Support the Regional Sales Manager with account management tasks for dealers, representatives, consultants, and channel partners
• General Sales support
• Opportunity Follow-Up

The Sales Account Representative 2 (SAR2) primary responsibilities are to assist Regional Sales Manager with the management of assigned accounts and work with assigned manufacturer representative firms. The SAR2 will manage inbound inquiries via phone, email, and chat and follow up accordingly. This role follows up on account needs, opportunities, and requests, including dealers, reps, consultants, and end users. SAR2 works closely with the outside sales team (Regional Sales Manager and Senior Sales Director) as well as the Product Groups to leverage the sales in all products and maximize sales companywide. The SAR2 is key to the implementation of the company’s Sales and Marketing Plans, as well as maintaining and improving key account relationships.

Detailed Responsibilities:

• Works with the Regional Sales Manager to manage day-to-day tasks of account management in assigned territory including providing timely quotes, product information, lead times, shipping costs, and handling other incoming customer requests.
• Serves as the internal point of contact for assigned clients, including end users, dealers, consultants, and manufacturer representatives
• Manage inbound workload of phone, email, and chat inquiries
• Develop relationships with assigned accounts that result in ability to leverage opportunities
• Work with assigned accounts, whether on the phone, by email, or in person
• Collaborates with multiple departments including outside sales, product management, and marketing
• Contributes to market strategy by monitoring competitive products on bids and projects
• Work cross-functionally with marketing to implement account sales plans
• Intimate understanding of Listen’s channel and GTM sales model
• Demonstrates selling skills and product knowledge for all product groups
• Complete understanding of the company pricing model and opportunity creation
• Maintains accurate records of all sales and activities including sales calls, presentations, closed sales, and follow-up activities via the CRM
• Participate, prepare, and train in person at events such as product webinars and other events as needed, minimal travel may be required
• Regularly schedule and administer training online or in person
• Travel with Regional Sales Manager and/or Senior Sales Director (approx. 2-4 times per year)
• Engages in technical discussions, demonstrations, and presentations as needed
• Process product demo requests and ensures proper return
• Remains knowledgeable and current on changes and developments of product lines
• Uphold and execute the company brand, values, philosophy, ethics, culture, and integrity
• This position is customer facing, punctual arrival, dependable attendance, and professional appearance are mandatory

Key Performance Indicators:

• Able to build and maintain relationships with clients
• Excellent time management, organizational, and multitasking skills
• Proficient in working both independently and a part of a team
• Strong attention to details
• The ability to manage customer needs in a timely and professional manner
• Achievement of assigned tasks and responsibilities
• Achievement of territory and account growth

Qualifications:

• Must be positive, energetic, professional, and enthusiastic
• 2-5 years sales experience
• Strong communication skills, well spoken
• Must be organized and driven to succeed
• Must be a team player, punctual, dependable, and reliable
• Must be outgoing and passionate about sales
• Strong knowledge of CRM systems, MS Office (Word, Excel, and Outlook)
• High school diploma or GED, associate degree preferred
• Professional appearance and demeanor
• Dependable and punctual
• Must be detailed with excellent follow through skills
• Must be a problem solver

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.

Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at will employer. Employees can be terminated for any reason not prohibited by law.

Listen Technologies is an Equal Employment Opportunity Employer.