Guest Service Agent - Casa Faena

Faena Hotels and Residences LLC
Miami Beach, FL
30+ days ago

Job Description

THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

The Guest Service Agent represents the hotel throughout all stages of the guest’s stay, curating monumental memories for discerning travelers with an astute taste for luxury. Collaborating seamlessly with all departments and working in cohesion with the Front Office at Casa Faena, this position is responsible to exquisite orchestration of guest experience.

DUTIES AND RESPONSABILITIES

  • Responsible for immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software.
  • Must have excellent interpersonal and sales-related skills.
  • Must have exceptional organizational skills.
  • Must be able to handle multiple tasks and projects daily.
  • Must be able to accurately type at least 50 words per minute.
  • Must be able to work independently with little or no supervision.

Source

https://www.indeed.com/jobs

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