Customer Service Specialist

Concentra
Addison, TX
30+ days ago
Concentra
Concentra
concentra.com

Job Description

Overview:
The Customer Success Specialist I supports Concentra’s Operations, Sales and Billing teams with existing account maintenance/management, and removal of suspense transactions/revenue in proprietary database while ensuring data integrity.
Responsibilities:
  • Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality
  • Input data into closed loop propitiatory database system
  • Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect
  • Identify missing data points; research and locate necessary information to ensure a complete and accurate entry
  • Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures
  • Initiate email validation process with customers for account verification in compliance with Concentra’s account set-up requirements
  • Build internal relationships with Operations, Sales and Billing departments
  • Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process
  • This job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice. Qualifications:
EDUCATION/CREDENTIALS
  • High school diploma or GED equivalent
  • Some college courses in Business Administration or in a related field from an accredited college/university, preferred

JOB-RELATED EXPERIENCE
  • Customarily has at least six or more months of experience performing data entry in multiple systems/applications simultaneously

JOB-RELATED SKILLS/COMPETENCIES
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Comfortable with using technology and able to learn new systems/applications
  • Skilled at multitasking in multiple systems/applications simultaneously
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Effective ability to work in a team environment, as well as independently when required
  • Effective interpersonal and communication skills a must; ability to read, write, and speak professionally
  • Comfortable in a high-demand environment
  • Ability to retain and apply new information quickly
Additional Data:
  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off
  • Colleague Referral Bonus Program
  • Center Achievement Bonuses

Concentra is an Equal Opportunity Employer, including disability/veterans

Source

https://www.indeed.com/jobs

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