Patient Service Representative/Sales Consultant (Lasky Skin Center)

We are seeking a positive, enthusiastic, and goal-oriented Patient Service Representative / Sales Consultant to join our team. This role is designed for a driven individual with a passion for the aesthetics industry, who excels in a fast-paced environment and thrives on delivering excellent patient care while driving sales. The position involves booking new leads, conducting in-person and phone consultations, upselling to existing patients, and selling treatment packages. The successful candidate will be organized, self-motivated, and able to build strong professional relationships with clients, while confidently meeting and exceeding sales goals.

Key Responsibilities:

• Drive Sales: Book new leads, conduct consultations (in-person and phone), upsell treatments and services to existing patients, and sell treatment packages.
• Patient Interaction: Provide high-touch, concierge-level services and serve as the main point of contact for patients via phone, text, and in-person communications.
• Consultations & Sales: Conduct consultations, describe aesthetic procedures, and effectively communicate the benefits of treatments to upsell services and products.
• Administrative Support: Manage front desk operations including answering calls, checking patients in and out, and scheduling appointments.
• Sales Focus: Consistently meet and exceed office sales goals, leveraging upselling techniques and communication with new and existing patients.
• Team Collaboration: Work closely with physicians, medical staff, and office team to ensure smooth patient experiences and support clinic operations when needed.
• Social Media & Outreach: Assist with social media efforts to engage patients and promote services on platforms such as Instagram and Facebook.
• Clinic Support: Occasionally assist with flipping treatment rooms to support medical staff.

Qualifications:

• Minimum 2 years of experience in healthcare/aesthetics, with proven experience in selling aesthetic procedures.
• Excellent verbal and written communication skills, with the ability to build rapport and develop relationships with clients.
• Knowledge of medical terminology and familiarity with the Miami area.
• Sales Experience: Demonstrated track record in exceeding sales goals and driving business growth.
• Proficiency in social media platforms (Instagram, Facebook) for marketing and outreach purposes.
• Organized, ambitious, self-driven, and able to thrive in a fast-paced, multi-tasking environment.
• Team player with a positive attitude and coachable mindset, aiming for long-term growth within the company.

Wage Range - $18.00/hr - $22.00/hr DOE