Customer Success Manager

Frisco TX
30+ days ago

Job Description

Lexipol is looking for a Customer Success Manager to join our Media team. The position manages digital advertising campaigns, consulting with a wide variety of media sponsors targeting the public safety industry. A post-sales organization, the cohesive team supports revenue by ensuring advertiser campaigns are optimized, performing well, and continually drive business value (upsells, renewals, etc.).

The media CSM is an experienced position requiring creativity, communication polish, consulting skills and a significant tolerance for change. The CSM partners with clients, including top brands such as Motorola and Amazon, as well as SMB companies, to discover business needs/challenges, set expectations and guide the client's actions needed to best address goals of the marketing programs.

An ideal candidate is hyper-organized, has experience balancing 50+ client projects (Small Business to Enterprise) and is comfortable consulting (problem solving) with clients. CSM must be comfortable analyzing data, applying it to find the ROI for the client and lastly influencing the client to take action.

This position needs a highly effective communicator, collaborative team member, social maturity and respect for others.


  • Manage post-sale initial client onboarding, with a hands-on approach to campaign setup
  • Track and seek ways to enhance account health and increase client ROI via creative solutions
  • Provide highly responsive product, technical and creative consulting
  • Generate and secure upsell and renewal programs based on trusted relationships
  • Project manage a large number of clients simultaneously
  • Utilize tools and structures to organize deliverables, dates, and ensuring the program is managed smoothly and nothing falls through the cracks
  • Drive resolution of client concerns and provide feedback to Sales, Product teams, etc.
  • Analyze media campaign performance metrics and develop recommendations based on data
  • Provide client training to improve utilization of campaign elements and use reporting features, including our sponsor dashboard
  • Contribute to the improvement and scalability of the Customer Success team through efforts to optimize processes with the rest of the team

In addition to your customer-facing responsibilities, pro-actively contribute to the feedback loop on internal product discussions, identifying product issues and translating customer performance and feedback into actionable insights and feature ideas for the betterment of the company.


  • Minimum of 5 years’ experience with examples of success in a client facing role, such as Customer Success Manager, Sales Support or Account Manager, preferably working with digital or SaaS products
  • Bachelor’s degree


  • A marketing mindset and enthusiasm for creative problem-solving
  • Master at multitasking, with ability to juggle multiple accounts simultaneously with outstanding attention to detail
  • Ability to think on your feet and get things done
  • Comfort collaborating with both technical and business teams, with ability to influence
  • Superb client-facing skills and understanding of how to convey enthusiasm, energy, poise, and confidence in client communications
  • Good technical skills and comfort working with cloud software such as Salesforce, O365, etc
  • Superlative written and verbal communication skills
  • Reputation for treating others with respect in all situations
  • Positive attitude and the aptitude for service

During the interview, specific examples are required regarding building/maintaining client relationships, consulting opportunities (taken or missed), organization techniques for a large amounts of clients and creativity/project management approaches.

Nice Extras:

  • Examples of innovation with customers
  • Understanding of online/digital advertising / marketing, including pricing models (CPM, CPC, CPL)
  • Domain knowledge of public safety and/or local government

Position Details:

  • Located in Frisco, TX – in-office / remote combination
  • Full-time salary position with bonus opportunities
  • Comprehensive benefits package including health care, dental, vision, 401(k) retirement plan with company match and paid time off

About Lexipol

Lexipol is the nation’s leading content, policy and training platform for public safety and local government, enabling first responders and leaders to better protect their communities and reduce risk. With a library of 200,000 articles and reports, 16,000 policies and procedures, 3,700 training courses and a network of digital media communities including Police1, FireRescue1, EMS1, and Corrections1, we directly serve more than 7,500 public safety agencies and municipalities.

We offer our customers, partners and members, including nearly two million public safety professionals and local government leaders, the most comprehensive resource for policies, online training and grant assistance and the most up-to-date news and mission-critical information.

Our mission is to enhance the safety and effectiveness of the men and women who serve and protect our communities.

**Lexipol provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs


Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit []. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

Waterloo, ON / Remote

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

Waterloo, ON / Remote