Sales Account Executive

UPS Canada
Mississauga ON
30+ days ago

Job Description

Job Summary
The Account Executive is responsible for achieving his/her assigned sales plan by generating profitable UPS revenue growth through the development of new business and the retention of existing business within their assigned accounts. He/She analyzes customers’ current supply chain needs to create appropriate solutions and promptly respond to customers’ requests.

Job Duties

Conducts Sales Calls

  • Travels to customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions.
  • Analyzes customers’ billing technology to understand their needs and recommend UPS products and services.
  • Builds successful partnerships with key stakeholders at all levels of customers’ organizations to cultivate relationships and generate revenue opportunities across all product and service lines.
  • Sells technology solutions (e.g., Worldship, Quantum View, and Campus Ship, etc.) to customers to secure their business, provide added value to proposals and satisfy business needs.
  • Presents solutions to customers to gain approval of proposals and move forward with the sales process.
  • Visits customers to confirm their satisfaction with UPS products and services and to identify issues that need to be addressed.

Responds to Internal and External Customer Concerns

  • Meets with customers to discuss complaints and obtain supporting documentation (e.g., invoices, etc.).
  • Facilitates research of customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel.
  • Discusses complaints with UPS personnel (e.g., business center managers, operations, billing, drivers, etc.) to determine corrective actions and resolutions.
  • Suggests technology solutions or operations modifications to customers (e.g., later pick up times, etc.) to satisfy customer complaints.
  • Follows-up with customers to ensure successful problem resolution.
  • Shares customer problems with managers and operations teams to provide awareness on recurring customer issues.

Implements Customer Accounts

  • Trains customers on technology solutions (e.g., Campus Ship, World Ship, UPS websites, billing analyses etc.) to ensure tools are used properly and to minimize errors.
  • Trains customers on billing analysis tools and electronic billing files to facilitate report generation.
  • Trains customers on proper packaging techniques to avoid damages.
  • Collaborates with operations to implement accounts with special needs (e.g., unique delivery schedules, extra conveyors, additional drivers, etc.) to adequately handle customers’ shipping needs.
  • Completes account setup documentation using prescribed methodology (e.g., shipper numbers, attachments, authorizations, contact information, etc.) to set up accounts.

Maintains and Grows Business

  • Maintains book of business (e.g., ground, air, international, freight, etc.) to grow and execute against the business plan.
  • Executes on previously signed contracts (e.g., UPS Freight) to introduce new products and services to customers and expand business within customer accounts.
  • Utilizes customer relationship management tools to document customer information and provide account status to the sales team.
  • Maintains and monitors records of customer information and account performance to track sales performance to objectives.
  • Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management.

Identifies Sales Opportunities and Qualifies Leads

  • Monitors existing accounts’ statistics to uncover additional sales opportunities (e.g., increase in volume, increase in frequency, new lanes, etc.).
  • Researches existing UPS account history to obtain background information (e.g., pay history, shipping routes, etc.) and identify and prioritize large sales opportunities.
  • Researches resources (e.g., current customers, periodicals, competitors, etc.) to identify sales opportunities and obtain contact information.
  • Responds to internal sales leads from various sources (e.g., Sales Lead Incentive Management system, operations, Package Operations staff, etc.) to identify sales opportunities and create a sales strategy.
  • Networks with industry colleagues to uncover sales opportunities.

Requirements

  • Bachelor Degree
  • Sales Experience

Durée du contrat : 12 mois

Job Types: Full-time, Temporary, Contract

Salary: From $4,675.00 per month

Additional pay:

  • Commission pay

Benefits:

  • On-site parking
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Education:

  • Bachelor's Degree (required)

Work remotely:

  • No

Source

https://ca.indeed.com/jobs

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