Senior Account Executive/EAP - Remote Position

Magellan Health
St. Louis, MO / Remote
30+ days ago
Magellan Health
Magellan Health
magellanhealth.com

Job Description

Accountable for relationship building at multiple strategic customer touch points to include but not limited to day-to-day contacts, senior management, and key decision makers. May be directly or indirectly accountable to Profit and Loss of assigned account (s). Supports the development of ongoing strategy to ensure retention and growth by providing solutions that align with customers? overall business objectives. Develops strong relationships with internal matrix partners that support achievement of strategic alignment including operations (IT, Finance, Product Development, Claims, Legal etc.) and takes the leadership role in coordinating these resources to achieve business objectives, maintain account satisfaction, and ensure that the company's products and services support customer needs.
  • Manages customer Relationships.
  • Develops and maintains a strategic business plan that fully reflects the customer`s business objectives and how our solutions align with those objectives and goals and specifically guides our operational, financial, network, clinical and relationship initiatives.
  • Understands the customer structure and demonstrates the ability to apply this knowledge in business and retention planning for the client.
  • Ensures Service Level Agreement performance, assurance of accuracy of claims payment and administrative policies, rate maximization through ongoing benefit analysis and adherence to requirements of the account's legal and regulatory environment.
  • Owns overall account satisfaction within the company as well as satisfaction with all specific areas particularly account management.
  • Develops strong relationships which penetrate the customer at various levels from day to day contacts to senior leadership involving other internal staff to maintain multiple connections and strengthen the overall relationship.
  • Develops strong relationships and contacts within the company that are supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense.
  • Ensures all customer and account-facing services are provided in a consistent and timely fashion.
  • Supports the Internal Customer Operating Model.
  • Resolves or appropriately escalates customer service issues when escalated by the ASR in conjunction with operations (claims, service, and systems).
  • Provides mentoring to the account management team in effective problem solving and servicing of the account.
  • Develop, introduces, and executes the customer governance process.
  • Builds relationships and alliances with matrix partners.
  • Coordinates with the compliance department on knowing and understanding regulations and the implication to customer impact.
  • Oversees audit to ensure a proactive approach in supporting critical client compliance.
  • Proactive communication to internal and external contacts.
  • Demonstrates thorough contract understanding and detailed knowledge of business requirements.
  • Coordinates with legal to ensure contract compliance
  • Develops and executes contractual documents and amendments in conjunction with Finance and Legal.
  • Presents customer reports with meaningful analytics, trending and recommendations for program improvement based on findings and ensure coordination with the client.
  • Oversees reporting calendar to ensure timely submission.
  • Analyzes data and reporting and executive summary development.
  • Ensures all client reports have an executive summary and explanation of data.
  • Ensures revenue goals are met, cost of care and administrative expenses are managed and segment profit targets are achieved for assigned account (s).
  • Demonstrates a thorough knowledge of Cost of Care implications internally and for the client.
  • Ensures performance standards are measurable and realistic to achieve and/or exceed to avoid penalties. Partners with Operations and Network on monitors. Manages methodology, reporting and communications.
  • Directly participates and supports all renewal activities.
  • Manages risks and develop opportunities associated with underwriting.
  • Analyzes account and ability to apply this knowledge to growth.
  • Drives up-sell and renewal activities across assigned account(s).
  • For new business and renewals, negotiates and/or supports negotiation of rates and contractual terms with customers that result in achieving segment profit targets and creatively adjusts features and service delivery models that increase efficiency and improve value to the customer and/or margin for the company.
  • Where applicable, achieve objectives for regarding the EAP re-seller agreement.
  • Supports health plan with behavioral health retail sales.
  • Identifies products and services that bring solutions to the customer based on a thorough understanding of the customer's strategic business goals and the business needs.
  • Demonstrates depth of knowledge of the company's products and how multiple products are interdependent within the customer contract deliverables and outcomes.

Other Job Requirements

Responsibilities

General Job Information

Title

Senior Account Executive/EAP - Remote Position

Grade

28

Work Experience

Account Management

Education

A Combination of Education and Work Experience May Be Considered. (Required), Bachelors (Required), Masters

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their
position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

 
Vancouver, BC
Uvaro

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

 
Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

an hour ago
Tamil Nadu Chennai