Enterprise Account Manager

Plano, TX
30+ days ago

Job Description

What You'll Do

ArcBest is a leading logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for an Enterprise Account Manager to join the ArcBest team. The Enterprise Account Manager provides strategic and tactical account management by working to grow existing Enterprise customers to develop a deeper understanding of their supply chain and offering new and innovative solutions to their complex transportation challenges. The position offers a high degree of responsibility and exposure to numerous aspects of the transportation business, including pricing, sales, marketing, and all modes of freight movement.

Your contribution may include:

  • Grow ArcBest wallet share within transacting Enterprise and Key accounts by leveraging cross-sell techniques, tactical oversight and strategic problem solving.
  • Assume daily oversight, retention and development efforts for Enterprise and Key Accounts to retain, develop and grow up to 30 accounts.
  • Develop strong internal relationships with assigned DES(s) to promote creativity and collaboration that drives revenue growth and profitability within their managed accounts.
  • Create and architect solutions to become the preferred point of contact for their managed accounts.
  • Work with Yield to develop strategies for growing Enterprise and Key accounts through new solution design and pricing initiatives.
  • Have a strong competency in digital customer engagement to utilize all channels of digital communication.
  • Develop or have a strong social media network to allow for a deeper understanding of our customers internal structure while exposing opportunities for additional relationships.
  • Establish a consistent cadence for conducting business reviews to create the format, content and deliverables needed to satisfy the customers’ expectations.
  • Use PACE to efficiently document activities and opportunities related to development and growth.
  • Work with Enterprise Account Support and Customer Success teams to develop standard operating procedures and statements of work for new solutions or services.
  • Travel to deliver QBR’s, carrier events or present new solution rollouts.
  • Maintain current pricing publications which includes maintenance and updates.
  • Issue new proposals for new segments of business.
  • Use PACE to manage the opportunity development.
  • Grow a managed account territory and maintain a superior level of business.
  • Collaborate with various ArcBest departments in order to create customer solutions.
  • Other duties as assigned.

As the Enterprise Account Manager, you will be a member of the ArcBest Customer Solutions team. Your work hours will be 8:00AM - 5:00PM with occasional irregular hours depending on workload and customer events.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s Degree in Transportation or Business, preferred.

Experience: Minimum, five years’ experience in Logistics and Customer Engagement

Computer Skills: Competent with Microsoft Office Suite.

Other Requirements: Extensive knowledge of business solutions, competitors, and decision makers, preferred. Knowledge of ArcBest company policies, services, computer systems and service capabilities, preferred.

If you require accommodation in the application process, please contact [email protected] or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

In accordance with Colorado Equal Pay Transparency information, the pay range for this position is min - mid.



Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs


Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

Waterloo, ON / Remote

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

Waterloo, ON / Remote