Client Service Assistant

Miami, FL
30+ days ago

Job Description

About Us:

What separates Swift Space apart from other marketing companies is the calibre of person we work with, along with providing a cost effective service for our clients while maintaining the highest of standards. We ensure that brands are being represented in the most professional and efficient manner possible.

Job Details: Client Service Assistant will perform customer interaction tasks to support a sales team for new customer onboarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting.

Salary range: $58000 - $68000 per year.

Job Description

  • Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.

  • Responding to customer requests in a courteous and timely manner.
  • Informing customers of service features.
  • Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
  • Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
  • Collaborate with the sales, design, procurement, and construction teams to improve workflows.
  • Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.
  • Providing consistent, concise, accurate internal and external communications.
  • Effectively communicate and present the product solution and value proposition to customers.


  • High school diploma or equivalent.

  • Prior customer service experience preferred, not required.
  • Upbeat and outgoing personality.
  • Problem-solving and conflict resolution skills.
  • Able to accomplish a variety of tasks in an efficient, organized manner.
  • Detail-oriented with the ability to line up and organize workflow.


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Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit []. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


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