Customer Service/Sales Representative

JPON Glass Company, Inc.
Garland, TX
30+ days ago

Job Description

Job Description

Customer Service/Sales/Administrative Assistant

This associate has a good understanding of JPON’s products, systems and workflow. Excellent customer service, communication and organizational skills are a must. Client and Vendor paperwork are maintained to high standards and accounts payable and receivable are closely managed. This position will work to insure our inside sales and customer interactions are to the high standards we maintain at JPON Glass. This position reports to the General Manager.

Customer Service

  • Answers the phone, assisting customers and directing calls.
  • Assist with customers in the showroom.
  • Provide exemplary service in customer interactions.
  • Partner with JPON team members, ensuring we are doing everything possible to provide excellent service, establishing ourselves as a customer-centric operation.
  • Contacts customer post service call to ensure customer expectations were fulfilled. Generates reporting to track and grow our sales and service.
  • Supports field technicians by contacting customers about their service, makes changes as appropriate and insurses timeliness of technicians arrival.


  • Process payments from customers, either by cash or credit card.
  • Have complete knowledge of software, assisting others as needed.
  • Review and manage accounts receivable ensuring past due accounts are contacted for payment.


  • Assist with scheduling of residential and commercial service jobs
  • Actively seeks opportunities to enhance the customer experience and increase sales
  • Partners with the leadership team to create new sales opportunities and marketing initiatives


  • Actively seek opportunities to improve business processes.
  • Lead the effort to develop, maintain and manage the Quality Control program.
  • Maintain company records, filing, cash box, etc.
  • Daily deposit preparation and credit card closeout
  • Maintain and order office supplies as needed.
  • Audit orders and materials handling monthly
  • Performs other duties as assigned..

Job Types: Full-time, Part-time

Pay: $13.00 - $20.00 per hour


  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday


  • High school or equivalent (Preferred)


  • Customer Service: 1 year (Preferred)


  • Spanish (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
State of Alabama Personnel Department


State of Alabama Personnel Department

Two years of experience in retail sales. Western Association of Schools and Colleges –Senior College and University Commission (WASC-SCUC).

6 hours ago
Montgomery, AL