THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.
This National Guard position is for a IT SPECIALIST (CUSTSPT), TITLE 5, Position Description Number T5906000 and is part of the HI 154 CS, National Guard.
LOCATION: 154th Communication Squadron, Hawaii Air National Guard (HIANG), Joint Base Pearl Harbor-Hickam, Hawaii
SUMMARY OF DUTIES: The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications.
- Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.
- Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.
- Provides customer technical assistance and support for all users. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
- Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.
- Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.
- Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations.
- Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems.
- Adheres to management control plan requirements by conducting self inspection and staff assistance visits. Performs other duties as assigned.
Job family (Series)
2210 Information Technology Management
- Computer Network Support Specialists
- Computer Support Specialists
- Information Technology Specialist (It Specialist)
- Specialists, Computer Network Support
Conditions of Employment
- Federal employment suitability as determined by a background investigation.
- May be required to successfully complete a probationary period.
- Participation in direct deposit is mandatory.
- Submit all documents/application NLT midnight Eastern Standard Time.
QualificationsIf your resume does not include a narrative description of how you meet the GENERAL, SPECIALIZED experiences, and OTHER requirements, you may lose consideration for this position. Ensure that the Questionnaire is completed on Application Manager.
BASIC REQUIREMENTS: Eligibility can be met through either the requirements of General and Specialized Experience OR Education.
GENERAL EXPERIENCE: Must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.SPECIALIZED EXPERIENCE: Must have at least one year of specialized experience at the next lower grade GS-09 (or equivalent). Experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Knowledge of, and skill in applying network design principles and concepts, network architecture principles and concepts, network protocols, remote access technology concepts, network operation and maintenance concepts and methods, network management tools, configuration management concepts and practices, network topology concepts, LAN/WAN principles and methods, network optimization techniques and acquisition management policies.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
EDUCATION REQUIREMENTS: Must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. All academic degrees and coursework must be from accredited or pre-accredited institutions.
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
1. Conducts travel to and from offsite worksite(s) from the normal work area to perform assigned duties. This may include Operating Locations (OL) and/or Geographically Separated Units (GSU). Due to distances involved, travel may involve one or more overnight stays.
2. Must be certified IAW DOD 8570.01-M, Federal Information Security Management Act of 2002, Clinger Cohen Act of 1996 and current AF directives. Minimum requirements are specified in the most recent 8570 PD template on the A3CC Page of the GKO Portal at https://gkoportal.ng.mil/ang/A3/A3C/A3CC/Cyber%20Ops%20Templates/Forms/AllItems.aspx.
3. Must be able to obtain and maintain the appropriate security clearance of the position.
4. This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
5. Ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.
6. May occasionally be required to work other than normal duty hours; overtime may be required.
7. The duties and responsibilities of your job may significantly impact the environment. You are responsible to maintain awareness of your environmental responsibilities as dictated by legal and regulatory requirements, your organization, and its changing mission.
8. THIS POSITION CONDUCTS INFORMATION ASSURANCE FUNCTIONS. THE INCUMBENT SHALL COMPLY WITH THE REQUIREMENTS OF THE CERTIFICATION PROGRAM AND WILL BE REQUIRED TO OBTAIN AND MAINTAIN CERTIFICATION. CERTIFICATION REQUIREMENTS ARE OUTLINED IN DOD INSTRUCTION 8570.01-M.
9. This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration. This designation will not exceed 14 calendar days per year unless otherwise approved in advance by the TAG.
NOTES TO CANDIDATES:
a. Authorization for payment of PCS expenses will be granted only after determination is made that payment is in the best interest of the Hawaii National Guard.
b. In addition to your application, documents of last performance appraisal, past civilian performance, letter of recommendations, and or military performance may be submitted.
c. The applicant's resume package may include military service experiences and/or civilian experiences; military and/or civilian performance reports; training certificates; and official college transcripts.
d. Include any volunteer work experience in your resume. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).e. Final selection will be based upon qualifications, suitability, and available manpower resources.
f. This employer will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.
g. Financial Suitability - It is the policy of the government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.h. Qualified candidates in the second through sixth categories will be referred in order if there are no qualified applicants in the first through fifth categories.
i. Security requirements. A technician is subject to the personnel security requirements in accordance with State and NGB Publications. In addition prior to appointment, individuals will undergo a background check to validate suitability for employment with the federal government as permitted by law. Items checked include, education and fiscal accountability/responsibility. IAW 5 CFR 302.203, the following, among others, may be included as disqualifying reasons:
- Dismissal from employment for delinquency or misconduct;
- Criminal, infamous, dishonest, immoral, or notoriously disgraceful conduct;
- Intentional false statement or deception or fraud in examination or appointment;
- Habitual use of intoxicating beverages to excess;
- Reasonable doubt as to the loyalty of the person involved to the Government of the United States;
- Any legal or other disqualification which makes the individual unfit for service;
- Lack of United States Citizenship.
j. Training/Certification requirements. All applicants for a position with designated developmental training requirements must be informed in advance that failure to complete the required certifications/course(s) will be cause for removal from the position. An example of required developmental training is proponent course(s) at the National Guard Professional Education Center. The HRO will require the applicant to submit a written statement to the effect that they understand they must either satisfactorily complete the appropriate certification/course(s) or corrective action will be taken.
k. Medical/physical requirements IAW DoDI 6055.05-M, paragraph C188.8.131.52, all Federal Wage System (FWS) and identified General Schedule (GS) selectees, prior to appointment, will meet any medical standards or physical requirements designated for the position.
l. Cost of living allowances (COLA) vary from island to island. COLA is subject to change without notice.
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Background checks and security clearance
Drug test required
Required Documents1. Resume - your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section. Insufficient information will result in an ineligible rating.
2. A completed online job specific self-assessment questionnaire through the Department's automated system "Gateway to State".
3. Transcripts - If you are qualifying based on education or education is required you MUST submit a copy of your college transcript(s) with your application by the closing date of this announcement, and if selected, an official college transcript will be required to verify education prior to employment. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you WILL lose consideration for this position.
4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you MUST submit the required supporting documentation (certificates, certifications, etc.) with your application.
5. Veterans Preference - If claiming veteran's preference, you must indicate the type of veteran's preference you are claiming on your resume, DD 214 and supporting documents.
6. Spouse Preference - If claiming Spouse Preference, Please click on link https://www.dcpas.osd.mil/Content/documents/EC/PPP%20Military%20Spouse%20Preference%20(MSP)%20-%20Fact%20Sheet%20(Updated%20April%202019).pdf To view Military Spouse Preference Priority Placement Program Fact Sheet and Military Spouse PPP Self-Certification Checklist https://www.dcpas.osd.mil/Content/documents/EC/PPP_Self_CertificationChecklist.pdf
- Please attach the completed PPP Self-Certification Checklist to your application and supporting documents listed on the checklist.
7. Copy of SF-50 if you are currently or previously a Federal Employee.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This job is open to
Federal employees - Competitive service
Current or former competitive service federal employees.
Federal employees - Excepted service
Current excepted service federal employees.
Internal to an agency
Current federal employees of this agency.
National Guard & Reserves
Current members, those who want to join, or transitioning military members.
U.S. citizens, nationals or those who owe allegiance to the U.S.
Clarification from the agency
AREA(S) OF CONSIDERATION: Category 1 - Current on board T5 and T32 permanent and indefinite employees in the HING (Veterans' Preference is not applicable); Category 2 - M-Day Soldiers/DSG (Hawaii National Guard Members ONLY - Veterans' Preference is applicable); Category 3 - Current on board T5 and T32 federal employees within the State of Hawaii; Category 4 - Current US Armed Forces members within the State of Hawaii; Category 5 - US Citizens in the State of Hawaii; Category 6 - US Citizens