Technical Solution Consultant

Renton, WA
30+ days ago

Job Description

The Technical Solutions Consultant directs and coordinates development and production activities of computerized data processing and information systems department by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities

  • Performs Data Management activities set forth by management to obtain optimum production and utilization of human resources, systems, materials, and equipment, workflow automation.
  • Develops customized customer programs utilizing Quadient (formerly GMC) Inspire, Pageflex, Redpoint Data Management and other variable data tools.
  • Maintains production and quality control standards.
  • Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.
  • Supports the development, implementation, and monitoring of management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
  • Prepare and distribute reports as requested.
  • Maintain and update standard operating procedures.
  • Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware.
  • Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems.
  • Maintains, and tests disaster recovery plans.
  • Other duties as requested or assigned.

  • Bachelor’s degree from a four-year college or university; 1-2 years related experience and/or training, equivalent combination of education and experience.
  • Good technical ability to quickly assimilate new technology.
  • Good facilitator of meetings and technical discussions.
  • Good understanding of data hygiene programs
  • Ability to develop SQL queries and other database technology scripting
  • Must be able to learn technical concepts quickly.
  • Ability to understand and adhere to the business rules driving a project request, use creativity in completing the project, and ensure project outcomes meet or exceed customer expectations.
  • Excellent organizational skills.
  • Demonstrated ability to plan and organize workload of multiple assignments without sacrificing quality.
  • Ability to work independently and as a team member in completing assignments.
  • Ability to plan and carry out work activities and projects in accordance with management direction.
  • Ability to implement and work in projects that follow existing K/P processes and procedures.
  • Demonstrated ability to meet commitments and work under aggressive deadlines.
  • Excellent communication skills, including the ability to communicate complex technical concepts to business users.
  • Ability to communicate effectively with staff, management, vendors, customers, and contractors.
  • Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.


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Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit []. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


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