Experience Manager

Just Food For Dogs
Manhattan Beach, CA
30+ days ago
Just Food For Dogs
Just Food For Dogs

Job Description

Internal Title: Experience Manager
External Title: Experience Manager

Job Summary*
Our mission is simple, More Life. More years. More love for our four-legged family members. We are looking for like-minded individuals to help feed more dogs and cats JustFoodForDogs. The Experience Manager is responsible for the overall performance of the JustFoodForDogs front of house retail team, including (1) ensuring consistently high customer service standards, (2) developing and managing team members and (3) driving store-level financial results. The Experience Manager is responsible for the success and results of the day-to-day functions while encouraging teamwork and efficiency of the Certified Nutrition Consultants. Our ideal applicant is a leader capable of multitasking, managing time and a team of employees, while overseeing both sales and marketing operations to independently make key decisions.

The Experience Manager will be responsible for supporting the FOH staff

Key Responsibilities*


  • Regularly engages with, motivates, and supports team of Nutrition Consultants in delivering the finest experience for new and existing pet parent guests.
  • Role models service skills that meet our desired Right Consult goals and objectives
  • Able to have difficult conversations when needed with Nutrition Consultant staff to coach and change behaviors as needed to provide a memorable experience.
  • Focuses staff on building long term relationships with customers that are enhanced by each and every future visit.
  • Helps team maintain pet parent guest satisfaction by providing problems-solving resources.
  • Support the General Manager in managing the Nutrition Sales Consultants, including coaching, training, providing feedback and direction in helping them achieve their performance goals.
  • Provides ongoing performance feedback and recommendations to the General Manager, with the goal to continuously improve the pet parent guest experience in the location while building our Nutrition Sales Consultant capabilities over time.
  • Assists Nutrition Sales Consultant team in answering client emails, texts, sending handwritten letters, and other forms of communication to enhance retention and brand relations.
  • Supports General Manger in recruiting, selection, training, and providing ongoing performance feedback with Nutritional Sales Consultants.
  • Collaborates well and communicates consistently with Kitchen Staff and delivery support as needed to ensure pet parent guest needs are met through strong coordination with distribution, production, delivery, and organizational efforts.
  • Ensures Consultants are Certified through JFFD training resources and maintains employee records.
  • Approve retail staff schedules; manage staff schedules to the needs of the business.
  • Communicates job expectations to other employees.
  • Plans, monitors, appraises, and reviews job contributions of others.
  • Enforces company policies and procedures.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
  • Use company recognized and uniquely relevant and appropriate ways to recognize individual and team member successes on a regular basis.

Sales/Customer Service*

Ensure Nutrition Consultants are engaging with clients, understanding their dietary needs, and providing solutions.

  • Manage Team ensuring they maintain effective merchandising and product display.
  • Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into returning customers Marketing.
  • Develop and deliver local B2C, B2B, and grass roots marketing plans (in coordination with HQ efforts) to drive store traffic Operations
  • Ensure staff adheres to safety, cleanliness, and product quality standards.
  • Manage and approve supply replenishment orders (e.g., marketing materials, dry goods, frozen and fresh meals).
  • Work with Team Leads to receive deliveries and accurately organize/manage back-room inventory
  • Triage Client Service
  • Meet or exceed monthly budget for store-level goals and profitability; identify root cause and corrective actions through effective planning for missed targets.
  • Manage, monitor and ensure the secure handling of cash

Qualifications: *

  • One year of experience as a General Manager or Assistant General Manager within the retail industry
  • Preferred: Bachelor’s Degree

Physical Requirement: *

  • Must be able to lift up to 25 pounds at times

Who we are*
Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food, human-grade, nutritionally-balanced meals in Newport Beach in 2010 and we now have a national footprint with continuing growth plans. Learn more about what we do at www.justfoodfordogs.com.

Job Type: Full-time



Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs


Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

Waterloo, ON / Remote

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

Waterloo, ON / Remote