Turtle Peak of Las Vegas, NV is currently hiring for a full-time Inbound Customer Service Representative to field customer inquiries, resolve complaints, and address product or service concerns. This customer service rep (CSR) position earns a competitive wage of $13.25 per hour, plus monthly bonuses. Spanish speakers earn an extra .50 cents per hour. We are industry leaders and believe that hard work can also be fun.
All new agents must be fully vaccinated or in the process of being vaccinated.
In addition to competitive pay and our fun and active culture, we offer our Inbound Customer Service Representative the following benefits and perks:
- Long- and short-term disability (LTD and STD)
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
OUR IDEAL INBOUND CUSTOMER SERVICE REPRESENTATIVE
- Tech-savvy - proficient with computers, and able to switch between systems easily
- Team player - gets along well with others and has a true understanding of teamwork
- Respectful - kind, positive, and helpful
- Empathetic - able to listen, understand, and offer support
- Multitasker - able to manage time and prioritize tasks
If these ideal customer service rep (CSR) traits describe you, please continue reading!
ABOUT TURTLE PEAK
We are a premium, U.S.-based customer service solution. Our purpose is to raise the bar of customer service for each of our clients and solve all of their CS issues. We strive to maximize every customer experience through unmatched service and genuine interactions. Our approach has and will continue to be the catalyst for turning customer service into a profit center for current and future clients across the globe.
We have a firm commitment to staying true to our roots and maintaining a fun and active culture. That culture is based on our core values of compliance is key, value every customer interaction, empower our people, think outside the box, communication is king, own your role, embrace change and innovation, "fine" is never okay, dream big, and be a customer advocate. We value our employees and offer excellent benefits, competitive pay, and bonuses.
INBOUND CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS
In this customer service rep (CSR) position, you are the voice of our various brands. Throughout your day, you interact with customers through emails, phone calls, live chat, and social media. Your #1 job is to provide an exceptional experience to each customer. Before offering solutions, you listen to the customer and make sure they feel heard. You are courteous and professional in all interactions. Nothing rattles you, and you are able to stay calm as you resolve conflict and diffuse tension. You leave work each day feeling great about the service you offered to our customers!
- High school diploma or equivalent
- 1 year of customer service experience
- Excellent technical skills, including MS Office Suite and web-browsing
- Able to pass a background check
Sales experience is preferred. Do you have a friendly phone voice? Can you easily establish a good rapport with people? Do you have excellent communication skills, both written and verbal? If yes, give us the chance to review your information.
ARE YOU READY?
If you are excited about this customer service rep (CSR) opportunity, don't delay. Apply today!