Customer Success Representative

Anova
New Providence, NJ
30+ days ago

Job Description

As a Customer Success Representative at Anova, bring your unique talents to a market leader in monitoring and IIOT services, providing day-to-day support addressing complex technical issues and delivering customer solutions across our global portfolio of Industrial Gas partners. You will perform a dynamic and pivotal role within a collaborative workplace where we aim to help turn your passion into a rewarding profession – because we believe in supporting your success, not holding it back.

What you’ll do:

  • Provide tiered-level support to customers and business partners with an elevated level of professionalism to create a positive and helpful Customer Experience
  • Attain an in-depth knowledge of all products, platforms, and applications within Anova
  • Deliver solutions to customer-related technical issues, guiding the customer step-by-step through corrective measures for one-call resolution
  • Identify and understand customer requirements through technical troubleshooting approaches, utilizing tools and techniques (hardware, software, application, or operational)
  • Communicate effectively to escalate complex issues when first-time resolution is not possible
  • Manage customer interactions received via multiple channels
  • Partner with Field Technicians to execute successful startup of new remote monitoring stations
  • Provide product feedback and deliver new market insight

What you’ll need to succeed:

  • 1-2 years' experience in a technical support environment or in related customer-facing technology fields
  • Fosters a collaborative, positive team environment through active communication, listening, and providing and receiving direct guidance and feedback when required
  • A confident and effective communication style - both verbal and written - with the capability to deliver technical explanations with simplicity
  • Demonstrated proficiency with business software (Excel, Outlook, etc.); Previous experience with CRM systems (Salesforce.com, Salesforce Lightning, etc.) and with Enterprise Resource Planning (ERP) tools (Macola, Epicor, Great Plains, etc.) is a plus!
  • Customer-focused, utilizing troubleshooting abilities and creative problem-solving to support customers at every stage of the process and all the way through to implementation of solutions and confirmation of customer satisfaction
  • A team player that is willing and able to adjust and adapt to work schedule assignments with staggered shift hours and on-call (i.e., after-hours Support) to accommodate work volumes that fluctuate quickly and meet performance goals in this fast-paced and ever-changing environment
  • Detail-oriented, with a high degree of organization and focus - skills that will be critical to achieve success in this position
  • Bilingual in Spanish & English preferred
  • High School diploma or equivalent (GED) required

Why Anova?

  • Our scale is global, our service is local – We collaborate closely with customers to develop specific solutions, assist with deployment strategy, and provide top-of-the-line support in a dozen languages
  • We’re constantly looking toward the future – Driving innovation in new communication technologies, battery life, mobile applications, and more – To help you stay ahead of the curve and ahead of the competition
  • We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being

If this sounds like a fit for you, please apply to join the Anova family in connecting the industrial world – for better.

For more information about how Anova is transforming the Industrial IOT industry, visit us at www.anova.com.

Source

https://www.indeed.com/jobs

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