Job DescriptionPurpose & Overall Relevance for the Organization:
As part of Sales Development, the Digital Wholesale Solutions Account Specialist leverages the best-in-class digital commerce tools/processes/policies in order to drive profitable and sustainable market share growth with our self-serve customers across categories and brands.
The holder of this position is an ambassador for our Digital Wholesale Solutions and supports the Sales organization and its targets through the endless pursuit of excellence in digital account management. Customer engagement, simplicity in usage, and transparency through communication should be the pillars of this role.
Key Responsibilities (adidas/Reebok):
Lead the management and development of assigned CLICK Regional / Specialist accounts using the B2B platform CLICK to achieve the defined net sales targets and to improve the customer experience with our brands.
Account portfolio to be confirmed with DWS Manager
Create local market packages and assortments with the S.Core (rep version of CLICK), showcasing key products & concepts across all channels and provide sell-in recommendations to assigned customers through CLICK.
Co-ordinate with Sales Directors in order to identify priority accounts and categories, and creatively work to find solutions to enhance the seasonal sell-in experience, such as showroom days, virtual open houses, etc.
Closely monitor the pre-order intake and orderbook development of the assigned accounts and ensure customers place orders according to our sales order deadlines.
Own consistent and timely communication with customers through the CLICK platform by using the Salesforce Sales and service tools. Communication should be proactive and timely vs the GTM milestones on a seasonal and quarterly basis.
Identify Sales potential and provide relevant order recommendations to accounts based on seasonal priorities, historical sales insights, other.
Lead one of the following DWS tools (to be determined with DWS Manager). ‘Lead’ means market expertise, feedback collection, seasonal readiness of tool, testing of new functionalities, issue management, support of user trainings, define and prioritize local market demand.
CLICK / Locker-room, S.Core/Digital Showroom Tool, Reporting & Analytics
Work closely with Customer Service to ensure order book management of the relevant CLICK customers is clean and on time. Further, support any action items identified by CS that would impact operational efficiency or financial targets with CLICK customers.
Act as liaison between customers, DWS Manager, and Global CLICK team when it comes to feedback, gaps and opportunities of CLICK platform, in order to drive future enhancements to customer experience.
Communicate digitally the annual Trade Investment packages to all customers within the relevant portfolio
Provide accurate and timely input into sales planning forecasting cycle, as requested
Leverage and update the local MSTR reporting on defined Sales and analytics KPI’s and share insights with relevant stakeholders
Lead e-comm policy review of CLICK customers with DPC team to ensure customers are compliant and following our terms and conditions of sale.
Take decisions on claim and cancellation requests of assigned customers according to the local approval matrix and policy
Ensure all sales initiatives relating to self-serve follow and abide by the rules of Customer & Range segmentation
Build and manage relationships with Global Click Specialists in order to share and learn best practices and drive efficiency in operations across our brands/markets
Support DWS Manager where needed to ensure proper seasonal catalogues and relevant ranges are setup and assigned to all CLICK self-serve customers
Support DWS Manager to ensure digital content is created to provide a virtual quarterly sell-in to the CLICK accounts (e.g. product, category, highlight and technology presentations, order deadlines, etc)
Support DWS Manager in the creation and communication of regular newsletters to CLICK customers to promote e.g. new features, new releases, sales timelines, new season start dates, products and activate customers digitally to increase platform usage and drive net sales
Support if needed, Sales Rep training for CLICK & SCORE. Support Sales team with all aspects of training customers on CLICK
Support the DWS Manager with the onboarding of customers onto CLICK and provide training to customers on the usage of the platform.
Support on technical issues with CLICK, creation of IT tickets, follow up and inform customers & customer service, testing
Canada DWS Manager, NAM DWS Team, Canada Sales Development, CTC, Canada Sales, Customer Service, Marketing
Knowledge, Skills and Abilities :
Strong communication skills; written, oral and presentation
A bility to build strong relationships, both internal and external
Deep insight into sales and customer service processes
Affinity to digital tools and e-processes
Proficient IT skills including Microsoft, SAP, Newsletter / activation tools, Salesforce, Microstrategy, Local B2B
Good organisational and analytical skills
Able to work well under pressure, and manage multiple deadlines/workstreams at once
Independent, proactive thinker
Understanding of retail operations, or experience in retail buying an asset
Requisite Education and Experience / Minimum Qualifications:
2 - 4 years within a commercially driven organization, preferably with sales or marketing experience within adidas or Reebok or comparable (Sales Ops/Sales Development/Customer Service/Sales)
Cross-functional experience ideally with Customer Service/ Operations/ IT/ Sales/ Finance
Previous experience within an IT/service environment is an advantage
Previous industry experience including sporting goods, fashion
Bilingual in English/French