Service Coordinator

Hyper Networks
Henderson, NV
30+ days ago
Hyper Networks
Hyper Networks
hypernetworks.com

Job Description

Job Overview

A service coordinator at this level is responsible for assuring the successful completion and delivery of the products and services we sell. You will assist in assuring that there are mutually understand and documented requirements. With requirements set and known, you’ll take the lead in identifying resources, building a schedule, tracking activities, flagging potential risks, and communicating progress to stakeholders at every stage. You will serve as the primary point of contact for all issues and communication related to delivery and preparing the customer for post-delivery support. As issues are identified, recorded and managed to completion. The service coordinator resolves as many issues as possible and escalates to the VP of Customer Success when necessary. The primary essence of this service coordinator role is communication both internally with the members of delivery team and externally with prospects, customers, vendors, partners, and other stakeholders.

Responsibilities and Duties

  • Execute approved processes in coordinating the delivery of products and services that our customers purchase
  • Manage scheduling of tasks and communicate with project participants and stakeholders to assure completion, troubleshoot issues, remove obstacles, and communicate status
  • Fulfill promised products and services within the expected timelines in order to achieve business goals
  • Report on status of any given project and convey next steps at any given time
  • Support the service or product delivery for any prospect or the renewal, upsell, cross-sell, cancellation, or transfer for any existing customer

Qualifications

  • 1-2 years experience coordinating initiatives with team interdependencies
  • Competence in productivity and line-of-business applications like Microsoft Office, Teams, CRM, and ticket management
  • Accuracy and attention to detail
  • Obsessively organized and disciplined with a strong preference for working in teams rather than alone
  • Excellent skills in writing, listening, and speaking
  • Ability to prepare and interpret flowcharts, schedules, and step-by-step action plans

Desired Qualifications

  • Bachelor’s degree in business or related study
  • 2-3 years' experience in customer support, help desk, or sales

Job Types: Full-time, Contract

Pay: $40,000.00 - $56,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Signing bonus

COVID-19 considerations:
We encourage following vaccination and commonsense health guidelines.

Education:

  • Bachelor's (Preferred)

Experience:

  • Microsoft Office: 1 year (Preferred)
  • Customer Service: 2 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

Source

https://www.indeed.com/jobs

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