Route Delivery Professional

Farmer Bros Co
Northlake, IL
30+ days ago

Job Description

Position Summary:

The Delivery Driver is responsible for providing great customer service to assigned customer. Ensures customers are in-stock, serviced as scheduled, and correct invoicing. Delivers coffee, tea, and related products to customers as needed.


  • Deliver orders to existing customers

  • Load vehicle for confirmed orders.

  • Replenish stock from customer’s back room.

  • Rotate beverage station products.

  • Responsible for escalating customer issues quickly to the TSR (Territory Sales Rep) and when appropriate to ASM (Area Sales Manager) and ensuring customer satisfaction.

  • Ensure all customers, on a set daily schedule, receive delivery and service as required.

  • Manage invoices, inventory, and works with TSR on the daily collections.

  • Pick/pull customer product orders from delivery truck.

  • Notify TSR and ASM of any inefficiencies, customer dissatisfaction or opportunities found while on route.

  • May perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities as needed.

  • High School Diploma or G.E.D. required.
  • Previous Route delivery experience preferred.
  • Customer service background preferred.
  • Previous foodservice industry experience desired.
  • Ability to lift 50 lbs. frequently and 60 lbs. occasionally.
  • Ability to lift and carry products weighing up to 50 lbs
  • Mechanical aptitude with company hardware and software products.
  • Proficient in assessing customer needs.
  • Fully supports and stands behind business goals.
  • Readily identifies issues, problems or opportunities.
  • Is aware of impact self has on others.
  • Able to use active listening and communicates effectively with customers or management.
  • Able to identify new opportunities and proactively work to grow the business.
  • Able to build rapport and a cooperative relationship with customers.
  • Ability to use sound business judgement.
  • Able to work independently with little supervision.
  • Excellent decision making skills.
  • Ability to work effectively with customers and employees.
  • Able to be Proactive.

Equal Opportunity Employer/Veterans/Disabled


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