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Job CategoryProducts and Technology
Location: Dallas, TX
Local candidates preferred
Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world’s foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.
Manage multiple functional areas with ease from business partner conversations, execution within the team, and cross-functional engagement within the IT organization and strategic initiatives.
Deliver application production support; incident, problem, and change management support; project automation; and project delivery.
Partner with the product owner in the services organization to deliver the needs of the business. Act as a key liaison between the business and the IT Application Development organization (Engineering).
Identify system issues with applications or developed/configured processes. Recommend the appropriate resolutions to these issues, identify appropriate resources needed, and oversee the project to ensure successful completion.
Drive operational goals with ongoing process improvement initiatives to continually improve service, project delivery, and customer success. Maintaining high morale and motivating the technical operations team to go above and beyond.
Define and drive documentation for operational processes and procedures to optimize and manage deployed applications and systems.
Manage a matrixed organization with direct and indirect line reporting members. Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Perform day-to-day management of goals, priorities, trade-offs, risk, and performance of reporting staff members, in accordance with corporate policies and best practices.
Demonstrate practice of technical knowledge, quality concepts, and continuously expand in related disciplines and functional areas.
Identify technology and process gaps, conduct sophisticated and creative gap analysis, and translate those results to easily digestible messages.
Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or four (4) years of Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline.
5 plus years of people management experience and proven ability to set a vision, excite and lead (directly and/or by influence) enterprise operations teams and cross functional matrix organizations.
Deep expertise in Salesforce platform and applications.
8 plus years of experience in enterprise services and operations in the field of B2B and B2C such as E-Commerce, Sales, Marketing , Digital, Public Sector etc.
Expert in functional processes such as Quote to Cash, Marketing, Digital Commerce etc
Experience in scaling a nascent business to a multi-million dollar run rate
Empathetic Leader - Passionate believer that people are the core and exhibit empathy and equality
Effective communicator - Communicates well with product, engineering and cross-functional teams; can effectively present plans and roadmap to internal stakeholders and C-Level execs; comfortable pitching their operational needs and accomplishments to diverse external audiences,; strong ability to convince and influence.
Strong technical abilities to hold your own in debates with technical architects and engineers. You are intimately familiar with modern software development practices used to build next generation technology and architecture
Comfortable pitching solutions to diverse audiences ; strong ability to convince and influence
Entrepreneurial mindset, possess a high energy level to react to situations quickly and decisively. Be assertive and not afraid to make decisions
Experience identifying and addressing internal business partner and customer needs, building relationships, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, and delivering clear requests for information
US citizenship is required to support Public Sector related CRM applications
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