Senior Manager, Systems Engineering

Salesforce
Dallas, TX
30+ days ago
Salesforce
Salesforce
salesforce.com

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Location: Dallas, TX

Local candidates preferred

Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world’s foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.

Responsibilities:

  • Manage multiple functional areas with ease from business partner conversations, execution within the team, and cross-functional engagement within the IT organization and strategic initiatives.

  • Deliver application production support; incident, problem, and change management support; project automation; and project delivery.

  • Partner with the product owner in the services organization to deliver the needs of the business. Act as a key liaison between the business and the IT Application Development organization (Engineering).

  • Identify system issues with applications or developed/configured processes. Recommend the appropriate resolutions to these issues, identify appropriate resources needed, and oversee the project to ensure successful completion.

  • Drive operational goals with ongoing process improvement initiatives to continually improve service, project delivery, and customer success. Maintaining high morale and motivating the technical operations team to go above and beyond.

  • Define and drive documentation for operational processes and procedures to optimize and manage deployed applications and systems.

  • Manage a matrixed organization with direct and indirect line reporting members. Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

  • Perform day-to-day management of goals, priorities, trade-offs, risk, and performance of reporting staff members, in accordance with corporate policies and best practices.

  • Demonstrate practice of technical knowledge, quality concepts, and continuously expand in related disciplines and functional areas.

  • Identify technology and process gaps, conduct sophisticated and creative gap analysis, and translate those results to easily digestible messages.

Minimum Requirements:

  • Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or four (4) years of Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline.

  • 5 plus years of people management experience and proven ability to set a vision, excite and lead (directly and/or by influence) enterprise operations teams and cross functional matrix organizations.

  • Deep expertise in Salesforce platform and applications.

  • 8 plus years of experience in enterprise services and operations in the field of B2B and B2C such as E-Commerce, Sales, Marketing , Digital, Public Sector etc.

  • Expert in functional processes such as Quote to Cash, Marketing, Digital Commerce etc

  • Experience in scaling a nascent business to a multi-million dollar run rate

  • Empathetic Leader - Passionate believer that people are the core and exhibit empathy and equality

  • Effective communicator - Communicates well with product, engineering and cross-functional teams; can effectively present plans and roadmap to internal stakeholders and C-Level execs; comfortable pitching their operational needs and accomplishments to diverse external audiences,; strong ability to convince and influence.

  • Strong technical abilities to hold your own in debates with technical architects and engineers. You are intimately familiar with modern software development practices used to build next generation technology and architecture

  • Comfortable pitching solutions to diverse audiences ; strong ability to convince and influence

  • Entrepreneurial mindset, possess a high energy level to react to situations quickly and decisively. Be assertive and not afraid to make decisions

  • Experience identifying and addressing internal business partner and customer needs, building relationships, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, and delivering clear requests for information

  • US citizenship is required to support Public Sector related CRM applications

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Miovision

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

 
Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote