Client Success Associate

Dun & Bradstreet
Austin, TX
30+ days ago
Dun & Bradstreet
Dun & Bradstreet
dnb.com

Job Description

Why We Work at Dun & Bradstreet
We are at a transformational moment in our company journey - and we’re so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet’s Data Cloud and Live Business Identity, and we’re wildly passionate and committed to this purpose. So, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

Key Responsibilities:

    • Manage successful digital solution deployments by monitoring performance, ensuring reach of client’s KPIs and goals, initiating ongoing program optimization and feedback/reporting in order to proactively achieve client satisfaction and secure upsells and renewals
    • Build customer relationships, acting as day-to-day point of contact during post-sales cycle by answering questions and fulfilling requests with accuracy and urgency
    • Identify opportunities for upsell, supporting account growth and renewals while working with sales teams
    • Collaborate with Professional Services on delivery and onboarding processes for Digital solutions, including kick-offs and alignment on customer’s use cases and KPIs
    • Gather feedback from customers on needed features and functionality to share with Product and Data teams for development of new or advanced product offerings

Key Requirements:

    • Bachelor’s Degree Required along with 1+ year(s) experience working in customer success or a client facing role
    • Experience with ad tech, martech and sales tech platforms, such as DSPs, DMPs, CRMs and MAPs; important data skills for this role include analyzing data and showing customers the value of products through insights
    • Demonstrated ability to achieve results both independently and as part of a team; must be self-motivated and have a great work ethic in order to be able to take initiative to get the job done
    • Excellent organizational and time management skills; must be able to multi-task, adapt, prioritize and meet deadlines in a fast-paced environment
    • Proficiency in Microsoft Office in addition to strong written, verbal and listening skills. Knowledge of SFDC preferred

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here and its supplement here.
View the pay transparency policy here.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to qualified candidates and employees. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to [email protected] Determination on requests for reasonable accommodation are made on a case-by-case basis.

Source

https://www.indeed.com/jobs

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