Full-Time Key Holder/Sales & Operations Lead - Vancouver

Vancouver BC
30+ days ago

Job Description

Job Description: The Full-Time Keyholder/ Sales & Operations Lead is responsible for leading the Client Advisors in achieving sales goals, developing lasting client relationships, supporting the Vancouver Store Director in any aspect of the business and helping build the Maison Kitsuné brand with enthusiasm, dedication, creativity, and style.

Maison Kitsuné is looking for the Full-Time Keyholder/Sales & Operations Lead to take on responsibilities including, but not limited to:

Lead Sales Team and support Management

  • Support the Vancouver Store Director in any aspect of the business as daily management of the store, coach and develop Sales Team on Selling Ceremony, sales strategies, operations, clienteling, reporting, etc.

Lead Clienteling/Sales Generation Strategy

  • You will make sure that all Client Advisors build and maintain a loyal client base, by providing clients with individualized service
  • Capture meaningful customer data for the purposes of connecting with clients, building relationships, and personalizing future client development opportunities
  • Maintain an active, accurate, neat and organized client book, proactively contacting clients regularly, and providing appropriate follow-up on all sales or client requests
  • Have a consistent weekly scheduled time for client outreach
  • Achieve daily/weekly/monthly/annual personal sales and KPI targets while supporting team goals
  • You will track weekly and monthly clienteling performances (to share with Management) and support the Vancouver Store Director in developing each Client Advisor to increase their results

Customer Service

  • Provide highest level of customer service, and bring Maison Kitsuné experience to life through events Communicate the brand's aesthetic and demonstrate current, in-depth knowledge of the product/brand
  • Ability to discuss with clients and give advice on general trends in the fashion world
  • Resolve all client problems and complaints quickly and effectively


  • Handle all facets of sales transactions including POS operations, cash duties and register functions
  • Support the Vancouver Store Director with weekly and monthly reports
  • Properly ticket and attractively display all merchandise according to visual guidelines
  • Take care of the general look of the store -cleanliness, tidiness, and efficiency- to ensure the best image
  • Manage inventory, communicate stock take/replenishment needs, and help guide seasonal buy
  • Maintain neat and well-organized stockroom, properly receiving merchandise, and controlling damages
  • Adhere to and enforce loss prevention and security policies, credit policies and procedures -credit cards, discounts, employee purchases, deposit logs, return & exchange policies
  • Strictly stick to work schedule, inclusive of time and attendance
  • Participate in relevant company training programs
  • Work as a team player, fostering open communication to contribute to a positive work environment
  • Comply with company policies, practices, and procedures

The position is based in Vancouver, and the Full-Time Keyholder/Sales & Operations Lead will report directly to the Vancouver Store Director working in close collaboration with the Retail Director – Americas and supporting corporate departments in Paris.

Job Type: Full-time

Pay: $16.00-$22.00 per hour

Additional pay:

  • Commission pay


  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Paid time off
  • Store discount
  • Vision care


  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends

Work remotely:

  • No



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