Customer Success Manager, Enterprise

Kansas City, MO
30+ days ago

Job Description


These three principles guide the mission of BrightEdge – to connect people to meaningful experiences. Experiences that matter. Experiences that define a brand. Experiences that make a difference. At BrightEdge, we are an integral part of the digital experience, helping businesses transform content into tangible business results.
BrightEdge is widely recognized as a global leader in enterprise Search Engine Optimization (SEO) and Digital Marketing. BrightEdge has thoroughly redefined the concept of SEO by developing an award-winning platform that precisely measures and optimizes marketing content in real-time across online channels.
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
Your Future at BrightEdge
Do you want to work with some of the most innovative brands? Customers across more than 80 countries and all industries trust BrightEdge to modernize their digital marketing stack for today’s transforming world. We’re looking for our next teammate, a proven customer relations talent who has a proven track record of retaining and growing accounts.

What you will do

    • Develop trusted relationships with decision makers in each account, understand their strategic goals, and develop performance plans to partner on these goals
    • Work closely with customers to deliver on business goals and digital marketing success
    • Ensure that customers are leveraging the BrightEdge solution to deliver business value across all levels of their company
    • Deliver ongoing Performance Projects to ensure ROI
    • Understand level of adoption and assess the risk in renewing existing contracts
    • Grow usage of BrightEdge within each account
    • Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals
    • Develop new materials - presentations, best practices, roll-out plans, QBRs
    • Other duties as assigned

What it takes to be successful

    • A Bachelor’s Degree is required
    • 5-8 Years of experience working in client service/customer success in a SaaS or Agency environment
    • Strong presentation skills and credibility with senior executives
    • Excellent verbal and written communication skills
    • Proven ability work and thrive in fast-paced, results-oriented, hands-on environment
    • Thorough understanding of digital marketing
    • Working technical knowledge of SEO is a plus

Benefits and Perks

    • Defined Career Paths
    • Competitive Compensation Packages
    • Medical, Dental, and Vision Insurance
    • Happy Hours and Team Building Events
    • 15 – 23 days of Flexible Paid Time Off (PTO) annually
    • Free Friday Lunches and Fully Stocked Kitchen
About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.


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