IT Business Analyst

Moose Knuckles
Montréal, QC / Remote
30+ days ago

Job Description


We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.


We are bold, we are tenacious, we are courageous and brave.

We are a cast of characters;

We embrace our differences and we share our likenesses.

Some of What’s in it for You!

  • New and freshly renovated offices, designed and built to the LEED Silver environmental standard
  • Summer Fridays
  • Paid Personal Days
  • Employee Loyalty Reward Program
  • Generous welcome gift
  • Company events

As the Business Analyst, you will sit at the intersection of application technologies and the business processes that rely on them. Working closely with partners in various business functions, fellow members of the IT team and external vendors, you will help match business needs to technology capabilities by understanding business processes, identifying, and synthesizing needs and translating them into explicit requirements for solution development.

Some of what you’ll do:

  • Drive the requirements definition on implementations of or enhancements to software applications and their integrations
  • Works with key stakeholders within all business functions to align technology solutions with business strategies. This includes conducting research and analysis, accurately and clearly defining user requirements and processes, and liaising with the users.
  • Performing functional analysis and design, defining, and documenting detailed business requirements.
  • Participate in the systems implementation process by reviewing acceptance criteria, QA test strategy and providing post-implementation support
  • Prepares cost-benefit analyses to aid in decisions on system implementation and able to create business solutions/system design that increase competitive advantage.
  • Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.
  • Assisting with the development of detailed project plans and monitoring of progress against planned objectives.
  • Performing functional testing of system changes and supporting user acceptance testing of those changes.
  • Contributing to training strategies and business implementation planning.
  • Work with external vendors and ensure accuracy of their requirements documentation and solution design
  • Review technical solution designs with systems analyst and integration partners
  • Prepare, organize, and facilitate User Acceptance Testing with business owners
  • Facilitate and map business processes to varying levels of detail (L1 to L4 process mapping)
  • Facilitate and document roles and responsibilities and decision making matrices (RACI and RAPID models)
  • Participate in training and change management

Some of what you’ll need:

  • Proven working experience as a BA or Project Manager
  • Possess a strong business acumen across a wide range of departments
  • Experience working in fashion/apparel or retailer preferred; being a “quick study” is essential
  • Strong communication skills - must be able to facilitate requirements sessions with confidence and elicit (not collect) requirements, identifying what senior business partners “need” not just what they ask for
  • Expertise in documentation – technical skills in creating standardized documentation that is explicit and comprehensive on Business and Functional requirements

Some of who you are:

  • Strong analytical and critical thinking skills
  • Able to handle complex projects/situations, identify gaps, and recommend solutions
  • You understand complex system details that lead to increased operational efficiency with high quality technical solutions.
  • You have basic technical knowledge and understand system flows, dependencies, and integrations between various applications
  • You have a good understanding of general IT project methodologies, processes, and practices.
  • Effective internal consulting skills with a strong customer service orientation.
  • Demonstrates leadership skills with an ability to build strategic relationships with the business partners and other stakeholders.
  • Excellent written and verbal communication, presentation, and interpersonal skills.
  • Flexible team player who is eager and quick to learn new skills and tools.

Job Types: Full-time, Permanent


  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care


  • Monday to Friday

Application question(s):

  • Do you possess basic technical knowledge & understand system flows, databases, dependencies, and integrations between various applications?
  • Have you participated in the systems implementation process by reviewing acceptance criteria, QA test strategy and providing post-implementation support?
  • Have you performed functional analysis and design, defining and documenting detailed business requirements?
  • What is your experience preparing, organizing, and facilitating User Acceptance Testing with stakeholders?

Work remotely:

  • Temporarily due to COVID-19


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

5 hours ago
Tamil Nadu Chennai