Account Manager, Customer Success

Kitchener ON
30+ days ago

Job Description

About Conexiom:

Conexiom is a cloud-based, purpose-built automation platform that automates the most critical and complex B2B document transactions between buyers and sellers. Manufacturers and distributors across the globe, such as Grainger, Genpak, Honeywell, and Lonza, trust Conexiom to create resilient operations that scale, drive growth, reduce costs, and build frictionless relationships with their customers. Conexiom is based in Vancouver, British Columbia, and has offices in Kitchener, Ontario; London, England; and Chicago, Illinois. Visit

Conexiom embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are working to ensure that the profile of our staff reflects the profile of the communities we work in and serve. For that reason, we seek resumes and expressions of interest from a broad and diverse talent pool. Strength comes from the inclusion of diverse perspectives and experiences. 

About the Role:

Do you have a passion for working with B2B customers, helping them solve problems, and improving their business efficiency?  If so, we have a great opportunity to join our team as an Account Manager.

The primary directive of the Account Manager role is to work closely with assigned customers to help them maximize their SaaS subscription with Conexiom and realize the expected return on their investment.  This can include everything from technical troubleshooting of their existing implementation, conducting training on various aspects of the system, or educating the customer about new features on the Conexiom product roadmap. In addition, the Account Manager is responsible for securing subscription renewals and identifying growth opportunities within existing customers.

You will work closely with, and report to, the Director of Services Operations and Accounts to develop and execute effective strategies to drive customer adoption and usage of Conexiom, secure renewals, and identify growth opportunities.

You have a minimum of 5+ years in an account management or customer success role, or equivalent industry experience, and proven success in developing customer relationships. Post-secondary education an asset but not required.


  • Build relationships with assigned accounts at both the day-to-day operations level through to the C-suite.
  • Prepare and maintain a detailed account plan for each assigned account.
  • Provide training to customers on how to use Conexiom services and maximixe the value of their investment.
  • Work with internal teams across departments to address customer issues and optimize the Conexiom deployment.
  • Maintain accurate information about client interactions and growth opportunities in Conexiom’s CRM.
  • Conduct periodic account reviews with customer stakeholders to analyze usage trends, surface issues, introduce new product innovations, and identify ways to increase the value the customer receives from using Conexiom.
  • Maintain high levels of product usage and client satisfaction to ensure renewal of annual subscription contracts.
  • Identify up-sell and cross-sell opportunities within assigned customers and work closely with Sales to bring this opportunities to fruition.
  • Resolve and/or escalate customer issues.


  • Experience working with clients at multiple levels within an organization.
  • Proven track record of driving retention and growth within a variety of customers.
  • Proven track record delivering successful outcomes for customers.
  • Strong technical skills, familiarity with SaaS technology concepts, and comfort in hands-on troubleshooting of technical issues
  • Excellent analytical, problem-solving and coordinating skills.
  • Ability to manage several concurrent tasks and switch priorities on the fly.
  • A service-oriented mindset.
  • Exceptional verbal and written communication skills.
  • An outgoing nature, self-reliance, and comfort in “taking the lead”.
  • Self-direction; ability to execute on directional goals and know when and how to seek assistance from management.
  • Ability to quickly learn onboarding processes for Conexiom customers and their clients.

Why Conexiom?

Conexiom is a high-growth, high energy environment led by its employee-empowered culture. We love what we do and you will, too.

  • Casual work environment with exceptional growth opportunities
  • Generous time off policies in all locations, including an Open Paid Time Off Policy in North America
  • Comprehensive health, dental & vision insurance
  • Competitive salary
  • In-office lunches and snacks
  • Company-sponsored happy hours, social events, and great swag

Conexiom is proud to offer equal employment opportunities.

If you have a disability or need that requires accommodation at any time during the recruitment process, please let us know.


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