Inside Sales Support

Equipment Depot LTD
Rockford IL
30+ days ago

Job Description


This position will provide assistance to the sales team and sales manager in managing the sales cycle.


Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Inside Sales Support Representative responsibilities include:

    • Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails

    • Understanding and further qualifying customer needs and requirements

    • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

    • Keen ability to understand and further qualify customer needs and requirements

    • Route qualified opportunities to the appropriate sales executives for further development and closure

    • Close sales and achieve monthly and quarterly quotas

    • Research accounts, identify key players and generate interest

    • Maintain and expand your database of prospects within your assigned territory

    • Team with channel partners to build pipeline and close deals

    • Perform effective online/virtual demos to prospects

    • Strong phone presence and experience dialing dozens of calls per day

    • Proficient with corporate productivity and web presentation tools

    • Experience working with a CRM System

    • Excellent verbal and written communications skills

    • Strong listening and presentation skills

    • Ability to multitask, prioritize, and manage time effectively

  • Quoting Process and Order Support for Outside Sales Representatives:

    • Assist Outside Sales Representatives when needed with the new, used, and allied quote processes by researching

    • Work with internal departments (i.e. leasing, service contracts, etc.) as needed to gather pricing information for Outside Sales Reps to add to customer quotes.

    • As needed, work with service department to gather supplied by dealer (SBD) pricing for equipment installation quotes

    • Coordinate and work cross functionally to resolve issues with sales transactions

    • Support allied quote process by researching items and contacting vendors for pricing. With sales input, prepare allied quotes. Write up reports of sales for allied quotes that convert to orders.

    • Set up new customers in CRM/SRA. Modify existing customers and contacts as needed.

    • Modify existing equipment and allied quotes as directed by salespeople

    • Participate in and support used equipment quote process as directed by sales

  • Customer Communication

    • Based upon Management’s guidance, use Equipment Depot suite of tools to update customers on status of current projects, shipment information

    • Follow up on equipment orders to make sure customer is satisfied with products and Equipment Depot

    • First stop for incoming sales calls- qualify information to make sure the customer is routed to the correct person

    • Assist with credit applications/requests or other requests for information

    • Design and provide reporting based on customer requests.

    • Assist in the research and resolution of customer complaints/issues



Education: High School Diploma or GED
Experience: 3 + years of office administration/customer service experience; prior sales experience preferred

Computer Skills: Basic knowledge and abilities of Microsoft Office products

Work environment varies from office to job site to industrial locations

Passion to Perform – We are passionate to perform and focus on concrete achievements
Trust to Act – We are empowered to act, and act in a powerful way
Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.


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