Job Description
Healthcare Arizona is a rapidly growing new start up organization in Goodyear Arizona, proudly manufacturing advanced memory foam mattresses under the brand name, MLilly which help you sleep cooler and more comfortably through the night so that you wake up feeling refreshed and ready to take on whatever the day throws at you.
Job Summary:
The Director of Sales Assistant ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires., First point of customer contact for general inquiries like pricing, products, scheduling etc., Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Schedule; Monday-Friday 8:00 am to 5:00pm
Bilingual Required Mandarin Speaking
Supervisory Responsibilities:
- None.
Essential Duties/Responsibilities:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Solicit sales of new or additional services or products.
- Order tests that could determine the causes of product malfunctions.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Other duties as assigned.
Knowledge, Skills & Abilities
- Knowledge of principles and processes for providing customer and personal services.
- Knowledge of the structure and content of the English language.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
- Skilled at giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Skilled at identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Skilled at critical thinking and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Skilled at writing and talking to others to convey information effectively.
- Skilled at considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Skilled at time management, managing one's own time.
- Skilled at negotiation, bringing others together and trying to reconcile differences.
Education and Experience:
- Highschool Diploma or equivalent is required, Bachelor's degree in related field is a plus.
- Bilingual English / Mandarin is required.
- Demonstrated proficiency in Microsoft Office applications, particularly Excel.
- Minimum of 3-5 years of customer support activities experience is highly preferred.
Physical Requirements:
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels. Ability to receive detailed information through oral communication and make fine discriminations in sound.
- The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work.
- The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
Benefits:
- 401(k)
- 401(k) matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Flexible spending account
- Health savings account
- Paid time off
- Parental leave
- Referral program
- Gym Reimbursement
Healthcare Arizona is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, protected veteran status or any other status protected by law. If you are an individual with a disability and need reasonable accommodation in the application or hiring process, please contact Human Resources at (602) 455-1830 or (602) 773-6750.
Hiring is contingent upon the successful completion of our background and drug screening process and signed employment agreement. Healthcare Arizona is a drug-free workplace and an Equal Opportunity Employer.
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