Premium Sales Manager

Broward Center for the Performing Arts
Fort Lauderdale, FL
30+ days ago
Broward Center for the Performing Arts
Broward Center for the Performing Arts

Job Description


  • Provide the best possible service to guests while ensuring timely and accurate processing of orders.
  • Maintain sales reports and disseminating all requested information to other departments as scheduled.
  • Maintain contact logs (PACAnet+) and documents interactions in data systems for historical purposes.
  • Maximize earned revenue for the Center through subscriber acquisition and retention.
  • Determine the most effective approach to achieving goals, maximizing sales of tickets to key guests.
  • Develop new clients by focusing on assigned target markets.
  • Collaborate with Marketing staff to contribute to marketing campaigns increasing awareness and sales for subscribers and groups.
  • Communicate with all departments on subscription timelines, processes and initiatives that inform subscribers on key dates and purchasing opportunities.
  • Support online and digital ticketing for members and donors, including training or other assistance as assigned.
  • Enforce consistent customer service response standards.
  • Provide superior customer service and offering resolutions to customer service issues for subscribers, partners, and internal clients, including, Broadway Across America, ballet, opera, jazz, and others as assigned.
  • Provide support for box office event coverage as needed and assigned.
  • Complete additional responsibilities as assigned by Supervisor.


  • Customer focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
  • Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies, and goals.
  • Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.


  • Able to maintain a physical presence at designated work location, maintain regular attendance and punctuality and work a flexible schedule including nights, weekends, and holidays.
  • Able to communicate effectively, in verbal and written, in English.
  • Skilled in data entry and understanding of Customer Relations Management systems.
  • Understanding of ticketing systems, Ticketmaster, Archtics, Account Manager preferred.
  • Excellent customer service skills.
  • Able to demonstrate sound judgment, integrity, and ethical behavior in all daily activities.
  • Able to exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy when interacting with members of the public in a variety of situations.
  • Ability to work on multiple projects simultaneously, set priorities, and meet short deadlines with limited supervision.
  • Utilize professional interactions, effective communication, and relationship development throughout all situations.
  • Skilled at escalating issues in a timely fashion and finding resolution that maintains customer satisfaction.
  • Confidence to operate independently and solve day-to-day challenges and issues guided by broad principles and objectives.
  • Proficient at using a computer and Microsoft Office products.


  • AA/AS or Higher: Business/Venue Box Office or equivalent combination of training and experience.
  • Minimum of 3 years of experience and a proven track record in box office operations and sales.


  • 3 year(s): Box office operations and sales.


  • Associates or better in Business Administration or related field

Job Type: Full-time


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