Account Manager

StandardFusion
Vancouver, BC / Remote
30+ days ago
StandardFusion
StandardFusion
standardfusion.com

Job Description

StandardFusion is a fast-growing, SaaS company based in Yaletown, Vancouver. If you're a self-starter and make it your missions to understand what customers want/need and figure out how to make it happen, we want to hear from you! We are looking for a great long-term fit to grow alongside the amazing company – someone eager, smart, and driven who is willing to work hard and learn quickly.

We have a very open company culture that allows employees to get a good grasp of the entire business. Your ideas and opinions are highly valued from day one and can influence big business decisions. We are looking for someone who is great at making sure our clients needs are heard while helping us build the Customer Success Team.

We hire fast if you’re the best. If you think that’s you, we'd like to see more than a resume. Tell us why you’re the person we need!

Local candidates only - most of us are currently working remotely but we'll be back in the office as soon as it's safe.

What will you be doing?

  • Establish and nurture a trusted advisor relationship with customers.
  • Develop a deep understanding of our customers’ business as their internal voice, translating complex needs into value-added solutions that meet and exceed our customers' goals.
  • Maintain proactive communication customers and respond to requests in a timely manner.
  • Maintain a detailed understanding of account activity to ensure an ability to speak to them clearly and support ad-hoc requests.
  • Project management - collaborating/coordinating/directing internal teams to execute on customer projects
  • Develop and present reports on account activity to ensure customers have a clear understanding of the value received from StandardFusion services
  • Work with the Sales team to onboard and integrate new customers successfully
  • Seek and create opportunities for continuous improvement in both client-facing and internal processes
  • Sharing best practices, successes and learnings with colleagues and peers
  • Developing knowledge of StandardFusion capabilities to maximize opportunities for growth (value adds, additional services, etc.)
  • Other reasonable duties as required

What skills do you need?

  • 3+ years of relevant work experience
  • Bachelor’s degree preferred
  • Natural relationship builder with demonstrated ability to understand and service complex client needs
  • Proactive and solutions-oriented with the ability to work autonomously and with a team to drive excellent results
  • Proven prioritization and time management skills with the ability to management multiple projects while paying strict attention to detail
  • Strategic and analytical business mindset to grow, nurture and maintain accounts
  • Excellent verbal and written communications skills
  • Critical thinking and problem-solving skills
  • Experience using tools such as: Microsoft Excel, Microsoft SharePoint, Notion, CRM and/or ticketing systems

What’s in it for you?

  • You’ll get hands-on experience working in a fast-paced startup environment with a ton of room to grow.
  • You’ll enjoy full benefits and paid time off.
  • You’ll work with people who enjoy moving fast every single day.
  • A great pantry with lots of snacks, coffee, tea, and beer on tap!
  • Regular team lunches/dinners
  • Competitive foosball games

About StandardFusion

StandardFusion is a cloud-based SaaS GRC application designed to make security and compliance simple and approachable.

We allow organizations to quickly and easily manage their GRC program, operational risk, manage their organizations controls, control testing and follow best practices.

Benefits:

  • Extended health care
  • Dental care
  • Vision care
  • Vacation & paid time off
  • Casual dress
  • Flexible working hours
  • Bonus scheme
  • Education reimbursement
  • Wellness programs
  • Work from home opportunities
  • Company events & social hours

Job Types: Full-time, Permanent

Salary: $50,000.00-$70,000.00 per year

Additional pay:

  • Bonus pay

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Flexible schedule
  • Paid time off
  • Tuition reimbursement
  • Vision care

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Work remotely:

  • Temporarily due to COVID-19

Source

https://ca.indeed.com/jobs

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