Client Success Manager - Remote US, UK or Brazil

Marvel Marketers
San Mateo, CA / Remote
30+ days ago
Marvel Marketers
Marvel Marketers

Job Description

At Marvel Marketers, it is our goal to make clients incredibly successful through Expert Services, Strategic Partnerships, and Training. We work with some of the largest brands across the globe and need the best and the brightest to make them successful.

As a Client Success Manager, you will be given the responsibility of making some of our most recognizable, most challenging and rewarding clients successful in their Marketing Automation and Digital Marketing efforts.

You will be partnering with our clients to provide thought leadership in Digital Marketing, Account Management, and owning Client Retention, Expansion and Satisfaction, all while protecting Marvel Marketers’ very strong Industry Brand.

Essential responsibilities, include but are not limited to:

  • Will be the trusted adviser to our incredible clients by helping them make key business decisions which will directly impact their business
  • Serve as one of our key project leaders, take key ownership and accountability of named Enterprise Accounts
  • Have excellent organizational, project management, and time management skills
  • Have excellent interpersonal skills and ability to build valuable relationships with our stakeholders and Subject Matter Experts and deal effectively with challenges as they come up
  • Will be responsible for immediately establishing yourself as an expert and trusted advisor in the Digital Marketing Space
  • Will manage the delivery and coordination of Quarterly Business Reviews (QBRs) both internal and client-facing for your clients
  • Proactively communicate verbally, in writing, and in meetings to ensure a seamless flow of information
  • Contribute to the Marvel Marketers Knowledge base on Client Success Management best practices and tips and tricks on making our clients incredibly successful
  • Identify and produce case studies and wins for our clients
  • Will identify new opportunities, you will own the scoping and budgeting process

We want to hear from you if you’re passionate about:

  • Expanding customer use cases
  • Cultivating client relationships
  • Account management, including: strategic proposals , goal setting, operational oversight, opportunity identification, retention, customer satisfaction
  • Advocating customer needs and working cross-functionally
  • Overseeing account escalations and task management
  • People who understand what is meant as well as what is said

Minimum Knowledge, Skills and Abilities:

  • 5+ years of account management and/or customer success experience. Ideally within the Marketing Automation or CRM environments
  • Proven track record of Account management, stakeholder and relationship management skills
  • Enterprise experience, ideally with a Fortune 100 Company
  • Experience in the digital marketing space, ideally with Marketo and Salesforce
  • Expert ability to communicate value to very sophisticated clients, with excellent written and verbal communication skills
  • Strong Project and Time Management ability
  • Proficient in as a user
  • Comfort with ambiguity, with the ability to be flexible, agile and quick to adapt
  • Strong collaboration and skills in building positive fun team cultures
  • Experience with overseeing the complete project cycle from inception to completion through the leveraging of internal resources
  • Excellent business acumen, communication, presentation and negotiation skills
  • Bachelor's degree

Who thrives with us:

  • People who want to learn and are self motivated in learning from their projects
  • People who enjoy solving the really hard problems
  • People who enjoy making a difference
  • People who like creating and being part of a growth organization from nothing. (We still need a lot built to support our growth)
  • People who understand how to build and maintain meaningful relationships with their coworkers and their clients
  • People who like making others successful and understand the value of that as much as making themselves successful
  • People who check their ego and really enjoy working with other brilliant people

About Marvel Marketers:

Marvel Marketers ( is a Marketing Automation, Digital Marketing, Experience Management and ABM Consultancy. Our clients are sophisticated so we only hire the best to keep up and add value along the entire Digital Marketing Maturity Curve. We also partner strategically on custom digital marketing roles to help support all areas of our client's Digital Marketing Strategy.

As we continue to grow and expand our service offerings, we are looking for the best and brightest to join our team. If you applied for a previous role, apply again! Our needs continuously change and evolve.

Marvel Marketers is an Equal Opportunity Employer


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