This position is for a Business Analyst and this position will be responsible for supporting the Information Technology (IT) operations systems applications. This role will work with current IT resources, business team members, and external vendor resources. Responsibilities will include working service tickets which are submitted by different divisions within the company. Also, prior experience in the Multi-family (Apartments) industry is highly desired.
Advanced systems support of operations software, which includes RealPage OneSite, MRI, Corrigo. Comfortable working in property management systems.
Responsibilities include working conventional tickets, troubleshooting system anomalies, systems administration, associate training, escalating to vendor or on-premise resources accordingly and determining root cause.
Conventional OneSite tickets include legal document management changes, new community set-up, Docusign maintenance, ledger and payment transaction troubleshooting, setting changes, leasing and screening inquiries.
Will require on-call support during off-hours on nights and weekends.
Will require direct support for associates over the phone or in person.
Will need to attend regular meetings with vendors and other stakeholders across different divisions.
Wil require day-to-day execution of project implementations: planning, tracking, documentation, status updates and issue escalation.
Will require gathering requirements using interviews, requirements workshops, business process descriptions, use cases, scenarios, business analysis, user acceptance testing and workflow analysis.
Proactively communicate and collaborate with external and internal customers throughout the project lifecycle.
Other duties as assigned.
Minimum Qualifications / Other Expectations:
4 years IT or project management equivalent experience.
2 years solid customer service experience, preferably in the real estate industry (multi-family or commercial property management).
In depth knowledge of OneSite application, ledger, settings and workflow preferred. Basic accounting knowledge preferred as well.
Strong critical thinking skills, including system and business analysis, problem analysis and resolution. Must be able to understand both business objectives and technical concepts of the system environment.
Strong interpersonal capabilities, exceptional written and verbal communications skills, and a customer service attitude.
The ideal candidate sees every problem or issue as a potential opportunity; they strive for continual process improvement and approach their daily tasks with a positive attitude and deep desire to elevate the customer experience.
Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.
Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County, including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing, jobs, retail centers, schools, parks and open space.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.