Account Manager (12:30pm - 9:00pm EST)

ACV Auctions
Buffalo, NY
30+ days ago
ACV Auctions
ACV Auctions

Job Description

ACV's mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the world's best people and the industry's best technology. At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each Teammate to impact the company' from day one. ACV's network of brands includes ACV Auctions, ACV Transportation and ACV Capital within its Marketplace Products as well as True360 and Data Services.

What you will do:

This is an exciting opportunity for someone who has experience working within a team based environment and delivering service and solutions to our customers. This individual will work closely with dealerships in targeted markets to share ACV Auctions unique business solutions. The Account Manager will be asked to grow a current base of customers within a growing and emerging territory. We're looking for teammates that are super-dependable and pleasant to be around.

  • Create and grow a customer portfolio in ACV's emerging, growth territories.
  • Stay in close contact with current customers via phone, text and email.
  • Maintain and grow volume/revenue of the entire portfolio.
  • Work closely with the Field Sales team and interdepartmentally (Operations, Marketing, etc.).
  • Meet or exceed SLA's to issue resolution.
  • Execute upon all sales campaigns.
  • Add-on current ACV offerings.
  • Present weekly portfolio reviews.
  • Maintain an acceptable NPS score.
  • Report on and analyze customer data frequently.
  • Speak with business owners and decision makers.
  • Provide pre and post-sales support to customers to ensure consistent repeat business.
  • Meet or exceed all sales quotas in assigned territory.
  • Document activities, strategies and efforts within Salesforce.
  • Adhere to KPI's.

What you will need

  • A reliable self-starter attitude who is capable of thriving in an entrepreneurial environment.
  • Customer first philosophy.
  • Resilience, problem solver, action oriented and a driver for results.
  • Account Management background.
  • 2-year telesales experience in a B to B environment and auto experience preferred.
  • Fluent Spanish a real plus.
  • Team Player and adaptable.
  • Excellent communication and organizational skills.

What we will offer:

  • Comprehensive benefits offerings for benefits eligible Teammates.
  • Unique culture that truly values each and every Teammate.
  • Career development and future growth opportunities.

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.



Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs


Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit []. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

Waterloo, ON / Remote

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

Waterloo, ON / Remote