Customer Service Rep

KGP
Arlington, TX
30+ days ago

Job Description

Job Summary

If you enjoy speaking with people and can turn a regular conversation into revenue for the company, we might have the perfect job for you. As a sales representative, you must meet the sales and customer service goals. A Rep must keep tabs on their activations, increase traffic through activities, and work through family and friends to increase sales. By participating in scheduled marketing events, Reps add customers who want to change from another cell phone plan and provider and answer questions in person, online, or on the phone and work with customers to sell them on our products and services.

A sales representative must be passionate about what our company has to offer and truly believe in the vision we sell. This excitement must come through on every interaction to guarantee that customers enjoy speaking to you and want to learn more about the company and brand.

Job Responsibilities

  • Encourage customers to buy services and products by referencing important parts of what the company offers.
  • Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed.
  • Advise prospective and current customers by answering questions and addressing concerns about purchased products.
  • Follow organization standards to maintain quality service and guarantee customers receive exceptional service.
  • Boost morale in the company by encouraging other sales representatives and adopting a team mentality on the sales floor and online.
  • Experience preferred but will train the right person. A high school diploma and at least one to three years of retail experience is preferred but not required. Also bilingual is preferred but not required
  • Reps should have verbal and written communication skills, proficiency in Windows and Web-based programs, attention to detail, and customer service skills.
  • Reps work in part-time and full-time positions. Pay is hourly PLUS commission. Chances for future job promotions are available to those who successfully meet their performance goals. Reps work toward sales quotas for wireless phones, services, and accessories. Apply today start ASAP!!!

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

  • Employee discount
  • Professional development assistance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Commission pay
  • Tips

COVID-19 considerations:
just wear mask and keep social distance

Education:

  • High school or equivalent (Preferred)

Language:

  • Spanish (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Source

https://www.indeed.com/jobs

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