Customer Service specialists

Dallas TX / Remote
30+ days ago

Job Description

Roles and Responsibilities:

Serve as the lead point of contact for all customer account management matters

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status Assist with challenging client requests or issue escalations as needed

Qualifications:

Graduate/High School with certification

Excellent Communication

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry /IT skills is a plus

Multi-tasking abilities

Contract length: 6 months

Job Types: Full-time, Contract

Pay: $9.00 - $22.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 3 years (Preferred)

Work Remotely:

  • Yes

Source

https://www.indeed.com/jobs

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