Customer Engineer - App Innovation

Microsoft
Greater Toronto A… / Remote
30+ days ago
Microsoft
Microsoft
microsoft.com

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption and drive acceleration of cloud adoption, within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

Responsibilities

The Impact You’ll Be Making

Support Management - 20%
  • Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads, develop solutions to meet customer needs, represent them.
  • Provides the most effective method of service delivery by analyzing trends and common themes across customers.
  • Propose deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
  • Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.
  • Gathers customer impressions of products and services and integrates this feedback into decision making.
  • Seeks information about the underlying business needs of customers.
  • Allocates and aligns resources to optimize the customer experience.
  • Develops and communicates realistic performance goals and standards.
  • Builds plans that consider potential obstacles and immediate and long-term consequences.
  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.
  • Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.
Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 60%
  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
  • Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
  • Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
  • Modifies existing intellectual property (IP) or, where applicable, creates new content.
  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
Leadership and Growing the Business - 20%
  • Consistently apply "lessons learned", model personal accountability & teamwork.
  • Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.
  • Understands customer requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
  • Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
  • Contribute & participate with meetings to articulate offerings to all customers; share knowledge thru communities, adapt for customers.
  • Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
  • Demonstrated Self Learner

Qualifications

Skills and Knowledge:

  • Deep technical or architectural knowledge of at least 2 of the following areas:
    • Working experience with Microsoft deployment of Azure Cloud based solutions
    • Experience supporting Enterprise customers with Programming Languages like Visual Basic, C/C#/C++, Python, Java, PHP, R, or others
    • Integrated Development Environments like Visual Studio, VSTS and Eclipse
    • Application Lifecycle Management (ALM)
    • Open Source Software (OSS) experience is a big plus
    • Cloud development and architecture
    • Web application development
    • Relational and non-relational data bases technologies
    • Azure PaaS, Dev Ops, Azure Web Apps, AKS, Log Analytics, Load Balancer
  • Bachelor’s Degree (B.S./B.A.) or equivalent, preferably in Computer Science/Engineering or Information Systems or equivalent work experience
  • Ability to travel and able to obtain a valid passport within 90 days of joining the team
  • Ability to communicate with a variety of different audiences, strong presentation, and customer relationships skills
  • Ability to match technical solutions with customer business requirements
  • Ability to lead and motivate technical communities
  • Ability to effectively recognize and adapt to change

Considering a Career with Microsoft Canada? At Microsoft Canada, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential. Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference.

As a Microsoft employee you have the opportunity to participate in the following programs:
  • Stock Awards & Employee Stock Purchase Plan
  • Registered Retirement Savings Plan
  • Employee Software Purchase Program
  • Fitness Membership & Subsidy
  • I Volunteer (5 Paid Volunteer Days)
  • Employee Assistance Program And so much more…

At Microsoft, we share a passion for technology, customers and our partners. We aspire to be more than just a good company- we aspire to be a great company. What will make us great is our commitment to our mission of enabling people and businesses throughout the world to realize their full potential. Microsoft is an equal opportunity employer and supports workforce diversity.

Microsoft is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify Microsoft if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Microsoft will work with you to determine how to meet your need.

Source

https://ca.indeed.com/jobs

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