Visa Assistant

US Embassy and Consulates in Canada
Calgary, AB
30+ days ago

Job Description

Hiring Path:
  • Open to the public
Who May Apply/Clarification From the Agency:
For USEFMs: LE-7 is Equivalent to FP-7 and salary is determined by Washington D.C.

All interested candidates/All sources
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Appointment Type Details:
Indefinite; subject to successful completion of probationary period
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.


The work schedule for this position is Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (three weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
Relocation Expenses Reimbursed:


Basic Function: The assigned processes applications for the full range of non-immigrant visa (NIV) categories from applicants of various nationalities, by applying visa-class specific and nationality specific regulations defined in the Foreign Affairs Manual (FAM), Immigration and Nationality Act (INA), and the Consular Team Canada - Standard Operating Procedure (CTC-SOP). Responsible for receiving, screening, updating and correcting applications for adjudication by a Consular Officer. Responsible for tracking and processing cases after officer adjudication depending on the status of adjudication. Accepts and maintains accountability of controlled visa foils to process and print authorized cases. Applies sound judgment and knowledge to communicate necessary information about applicants, including fraud indicators, to supervisor and officers. Keeps current on, and applies changes of, visa law and SOPs to daily workflow. Provides customer service in-person and through correspondence in a timely and professional manner. Maintains integrity of Personally Identifiable Information (PII) and consular processes. Performs other duties as assigned.

Qualifications and Evaluations


EXPERIENCE: Four years of consular or similar experience with customer service, administrative, government or para-professional work that requires the application of regulatory material in decision making

JOB KNOWLEDGE: Clear understanding of U.S. immigration regulations, consular processing procedures, and post workflow. Possess knowledge of where and how to look up necessary information in 9 FAM, INA, official websites and CTC-SOP. Gain proficiency with consular systems.

Education Requirements:

Completion of secondary school is required.


LANGUAGE: Fluent in Reading/Writing/Speaking in English is required.


Ability to carry out detailed, repetitive work with accuracy, tact and sound judgment in a fast paced environment, maintaining a time sensitive schedule. Ability to draft clearly and communicate information accurately. Familiarity working with Microsoft Office programs such as Outlook, Word and Excel. Ability to use standard office equipment such as a computer, photocopier, scanner and printer.

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.


All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Canada may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


  • AEFM / USEFM who is a preference-eligible U.S. Veteran*


  • FS on LWOP and CS with reemployment rights **

  • IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a Public Trust clearance.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.

Candidates who do not provide proof of eligibility to work in Canada will not be considered.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

  • Copy of Orders/Assignment Notification (or equivalent)

  • Residency and/or Work Permit

  • Passport copy

  • Proof of High School education/Secondary School Diploma

  • Driver’s License

  • Hiring Manager requests a copy of resume - please upload to documents section under :other document)

  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

  • SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Canada.


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