Job Description
Working at WatlowAre you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility.
About the Role
This advanced sales support role is responsible for assisting customers and sales channel personnel as well as mentoring other CASE I & II team members. Through collaboration, utilizing application experience and product selection knowledge they will deliver the best thermal solutions and quote standard products. This role supports all levels of sales activities within the sales organization and serves as a liaison between factory product experts and customers to deliver the Watlow experience.
Your Key Responsibilities
- Serves as a Subject Matter Expert
- Manages day to day operations
- Interprets policies and changes to policy
- Applies experience and expertise to reach solutions
- Recognizes, analyzes, and summarize trends
- Understands the business operations
- Facilitates, coaches, and mentor’s others
- Solves complex problems
- Leads process improvement in area of expertise
- Understands the industry and the competitive environment of the organization
- Determine how new technology can be incorporated into current environment
- Determines scope, budget, and implementation timeframes of assigned projects
- Controls expenses
- Understands the financial aspects of the business
- Makes sound decisions based on evaluation of available information
- Manages internal and external two-way communications to promote the best interest of all parties
- Develops strong relationships and provides effective communication, prioritization, and alignment
- Fosters collaboration
- Promotes consensus
- Identifies team member development needs and provides career coaching and planning assistance
- Demonstrates the WW Leader Behaviors
- Provides technical support for all complexity levels of inquiries for product advice and selection and product applications.
- Capable of set-up and programming with single loop control products to assist with applications development and solution.
- Advises customers, distributors, and sales agents on product advice and selection, product application and specify appropriate control products per application and troubleshooting.
- Develops quotes for all complexities of products, services and some customer specific account management.
- Assists external stakeholders to resolve product, application, and production problems.
- Participates in specific product growth strategies and executes plans
- Assists sales agents and distributors to develop new customers.
- Provides oversight for large customer projects, product investigations or other technical customer inquiries.
- Works within and has autonomy to modify from assigned rules sets on pricing, line cards, and operating system processes when applicable.
- Accountable for specific site, product platform understanding and serves as the Subject Matter Expert (SME) to advance team capabilities.
- Provides technical demonstrations of product capabilities to select external constituents.
- Maintains accuracy of technical documentation and other promotional materials.
- Evaluates feasible use for third-party products/services.
- Performs product and application training for distribution sales reps on tools and best practice methods. • Provides competitive intelligence to business scanning for trends as applicable.
- Develops, engages, and assists with the team Sales Playbooks activities supporting specific territories
- Participates in account support activities
- Participates in the compiling of prospecting research activities providing feedback to leaders with usable data.
- Works with internal technical sales support to develop quote / proposal delivery and negotiations.
- Coordinates customer issue resolution with internal resources.
- Provides technical advice to business unit Sales Agents, customers, and Distributors.
- Provides input regarding customer feedback, product gaps, market intelligence, etc
- Advanced quoting skills following standard pricing guidelines
- Advanced Opportunity Management Process understanding
- Comprehensive Conversion Penetration Retention (CPR) Process Knowledge
- Advanced Product and Application Knowledge
- Established Sales Playbook methodology
- E-Solutions
- Watlow Business System (i.e. Customer Segmentation, Watlow Business System (WBS))
- Solid understanding of the Watlow Selling System
- Bachelor’s degree in related field for applicable jobs and/or 8+ years’ experience
- Technical certificate considered with appropriate experience and performance
- Project management experience
- Leadership training
The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:
- Annual Achievement Award
- 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
- Onsite wellness clinic
- Wellness incentives
- Employee Personal Assistance Program
- Dental, medical, vision and short-term and long-term disability insurance
- Paid holidays, personal time, and vacation
- Parental leave
- Tuition reimbursement
We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member’s individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.
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