Job DescriptionUnder the direction of the Manager, this position is responsible for the successful implementation of various significant projects (technologies, products, and processes) from initiation through closing. This requires the use of all project management processes from the initial definition of the project charter, including the development and execution of the project plan (including scope, time, cost, quality, human resources, communication, risk, and procurement plans), structuring and management of project resources, regular status/performance reporting to stakeholders, evaluation and formal closing of the project with full documentation. This position supports the business analysis processes of planning and monitoring, requirements identification, management, analysis and communication, solution assessment and validation, and identifying and obtaining the underlying competencies to support the successful management of business process activities. This position may work closely with the Program Manager, either as the Project Manager of a program component or in a role on a program team. This position assists in business unitâ€™s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including, but not limited to, those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Integrates technical, business and human resource objectives of project stakeholders (project sponsors, resource managers and project team members). Estimates and negotiates project resources and budgets. Performs resource and workload planning. Manages and directs assigned project team(s). Provides leadership, direction and a motivational environment for the team. Supervises project resources as required for the project, which would include delineating clear roles and responsibilities, working with project resource constraints, performance management for the project, project related training and development. Manages projects, programs and portfolios.
Â· Fosters positive business partnership by ensuring technology is appropriately matched with business requirements.
Â· Supports business units in identifying or developing solutions for issues and opportunities to include but not limited to business process re-engineering, requirements definition, and planning & prioritization.
Â· Guides business units through project initiation to include problem identification, objectives definition, development of Project Charter and approval by Project Sponsor & concept review by RAC.
Â· Guides business units through project planning to include but not limited to requirements definition, scope development, activity estimates, resource planning and scheduling, communication and risk planning, and procurement.,
Â· Partners with IT peers to manage the IT project portfolio.
Â· Seeks to understand the overall corporate strategy and objectives to ensure alignment with technology projects.
Â· Facilitates stakeholders involved in buy vs. build decisions.
Â· Directs efforts and manages projects by communicating project status, schedule variances, and performing continuous risk assessments
Â· Works closely with IT leaders to develop and implement roadmaps and plans for specific IT functional areas. Reviews progress regularly with IT leaders, technical teams and business partners as necessary.
Possesses a proven understanding of project management and business analysis practices and applies project management and business analyst knowledge and skills to all initiatives. Develops, maintains and monitors the project plan and budget. Ensures compliance with approved project methodology guidelines and business analysis knowledge areas. Mentors and coaches other project managers and project team members and provides feedback.
Â· Directs and motivates the team to achieve management's business objectives while maintaining a positive work environment.
Â· Manages priority projects (Tier 1 & 2) by following the project management process and methodology, consulting with business unit and IT management and performing resource and workload planning to ensure successful outcomes and optimal use of resources.
Â· Assists in developing project management related training and provides appropriate training, mentoring, and coaching to help others develop necessary skills and foster a strong team atmosphere.
Â· Ensures that a high level of staff and business unit satisfaction is maintained.
Â· Ensures that their team complies with all BOH policies including IT Service Excellence.
Â· Works closely with IT teams to assure all systems are in line with long term strategy and industry best practices and trends.
Â· Participates in development, communication, and enforcement of department strategic plans, policies, standards, procedures, and best practices throughout IT.
Â· Seeks methods of improvement, shares information, provides complete, constructive, and actionable feedback to others.
Â· Facilitates sharing and transfer of knowledge throughout IT.
Â· Assists with interviewing and selecting qualified staff for the PMO.
Â· Coordinates efforts and communicate information and status of issues, projects and other activities.
Â· Research and recommends new and emerging technology, approaches, and techniques for implementation.
Â· Ensures coordination and collaboration between cross functional team members.
Â· Seeks feedback on personal performance from project team, peers, managers and business partners.
Â· Leads PMO efforts such as the weekly TRP meeting, RAC process improvement committee meetings, and others.
Manages efforts of multi-disciplinary teams assigned to the project. Accountable for the timely completion of all team tasks (technical and operational). Accountable for ensuring that all project deliverables are completed such as user requirements, project design, development, testing, implementation, process re-engineering, system and user documentation, procedures, and training, issue resolution, and project closing evaluation.
Â· Responsible for managing the definition and implementation of quality standards within the project
Â· Ensures customer satisfaction metrics are established for the project, and understands the interaction and relationship of systems to business operations
Â· Champions the application of quality standards in business and IT processes for a project through training, team facilitation, communication programs and team building activities.
Â· Provides guidance to IT teams on PM methodologies and processes, and educates them on their responsibilities for the purpose of achieving quality deliverables.
Â· Drives technical teams to identify, research, and resolve problems within the project.
Monitors and communicates project progress throughout implementation. Accountable for all project communication. Facilitates communication between all project stakeholders, as necessary.
Â· Accountable for the timely completion of all project related team tasks.
Â· Reports progress and issues at IT Status Meetings and monthly Status to RAC as applicable.
Â· Ensures that adequate testing has been performed prior to the implementation of any new technologies or major changes to existing ones for the project.
Â· Ensures end-to-end user tests including business process and workflow are defined.
Â· Responsible for ensuring the review and sign off of project documents.
Applies problem solving and facilitation skills to arrive at project decisions acceptable to project stakeholders. Identifies and raises visibility of issues, formulates recommendations, escalates as necessary, gains senior management support and commitment, and resolves. Earns credibility within the organization.
Â· Works closely with team members to determine business requirements for analysis and design of quality business solutions.
Â· Drives the evaluation and recommendation of new processes, products and vendors.
Leads department or enterprise initiatives in the areas of business process management, request management, risk management, resource management, project management, program management, and portfolio management. Keeps up to date in the area of managing and understanding PM trends.
Performs all other duties and responsibilities as assigned.
Education: Bachelorâ€™s degree in Computer Science, Information Systems or related major from an accredited institution or equivalent work experience. Desired Certifications: Project Management Professional (PMP) certified by the Project Management Institute (PMI) and/or Certified Business Analysis Professional (CBAP) Certification by the International Institute of Business Analysis (IIBA).
Experience: Minimum eight or more years of project management and/or business process management responsibility, in positions of increasing responsibility, preferably in the financial services industry and including work on significant projects with a significant IT focus, e.g. strategic change management, new business and product initiatives, process re-engineering, establishment of control procedures, etc.) Minimum five years of experience as team leader/supervisor/manager of professional staff, functional resources, and project teams. Clear understanding of the Bankâ€™s different businesses and related economics, environment and systems. Requires complete knowledge of the development cycle to ensure completion of projects on schedule and within budget. Requires significant project, program, portfolio, process reengineering, quality, risk and procurement project management experience. Should have good understanding of banking finance and accounting practices.
Technical Skills: Demonstrated proficiency and advanced expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access and Power Point) or similar software. Knowledge of or ability to use Bank software and systems.
Other Job Qualifications: Demonstrated verbal and written communication skills. Must be analytical, detail oriented, organized. Able to meet demanding deadlines and handle multiple priorities. Effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently. Should be able to analyze complex situations quickly and identify solutions and alternatives. Must be flexible, able to work on multiple projects that may require restructuring due to shifting demands, unforeseen events and changing priorities. Able to work with internal and external stakeholders of varying levels. Must be able to work flexible hours including holidays, weekends and evenings as needed. Must be able to provide own transportation or to operate a vehicle with a valid driverâ€™s license, and able to commute and arrive at intended destination as required.
We are committed to fully complying in letter and in spirit with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.